925 H Street
Sacramento, CA 95814

Hostel FAQs

For the following general questions about hostels and Hostelling International, please see our general FAQ page. For specific questions about HI-Sacramento, click here to jump to this hostel's FAQs.

What is a hostel?
What is Hostelling International?
What makes HI hostels unique?
Are hostels safe?
How do I find hostels?
Is there an age limit to stay in HI hostels?
Do I need to be a member of HI to stay in HI hostels?
What are HI's member benefits?
Do I have to sleep in a dorm when staying at a hostel?
Will I have to do chores at the hostel?
Are hostels closed during the day?
Are there kitchen and laundry facilities at the hostels?
Are your hostels wheelchair accessible?
Can I bring my service animal to your hostels?
Do your hostels offer programs?
Who stays at hostels?
Can groups stay at hostels?
Do I need a reservation?
Do you accept credit cards and traveler's checks?
What do I need for check-in?



For specific questions about the HI-Sacramento hostel, see all FAQs below:

When can individuals check into the hostel?
When can groups check into the hostel?
What documents do I need to check in?
When is check-out time?
Can I hang out at the hostel after I check out?
How long can I stay at the hostel?
Who are the people I see cleaning the hostel?
How can I help keep the hostel affordable and enjoyable for all?
Is there Wi-Fi at the hostel?
Can I do laundry at the hostel?
Can I change money at the hostel?
Is there parking available at or near the hostel?
Can I store luggage at the hostel?
Is there bicycle storage at the hostel?
Does the hostel serve food?
Is the hostel air-conditioned?
How do I get to the hostel by public transportation?

When can individuals check into the hostel?

Normal check-in hours are between 2 p.m. and 10:30 p.m.

We have a 24-hour reception desk for the safety of our guests. We ask that you respect other guests in the hostel by avoiding early and late arrivals, which cause disturbances in the dorm rooms. We will accommodate guests with private room reservations as early as possible but there is never a guarantee that those rooms will be ready before 2 p.m.

When can groups check into the hostel?

We love groups! Due to the logistical impact of a group arrival, we ask that groups arrive between 3:30p.m. and 9:00p.m. Groups may drop luggage off early for storage, but won’t have access to the rest of the facility until check-in.

What documents do I need to check in?

A current government-issued picture ID is required.

When is check-out time?

Check-out for individuals and groups must be completed by 11:00 a.m. Each day, between the time the previous night's guests check-out and that day's guests check-in, we clean the hostel top to bottom. Your cooperation with a timely check out gives us as much time as possible to keep the hostel sparkling clean! 

Can I hang out at the hostel after I check out?

After check-out, guests may remain on the property in the first floor common areas and patio area until 9:00p.m., unless specific arrangements are made with hostel management. No sleeping is permitted in the common areas.

How long can I stay at the hostel?

We have a strict 14-night policy. You may stay no longer than 14 nights in any calendar year at any of our San Francisco hostels. The same rule also applies when your stay is spread out over two consecutive months – i.e., you may not stay for the last week of December 2014 followed by the first two weeks of January 2015. 

Who are the people I see cleaning the hostel?

HI-Sacramento is extremely proud to employ cleaning staff from Strategies To Empower People (STEP), which provides real and meaningful work experience for folks with physical or mental challenges and allows them the opportunity to live full, independent, and productive lives. Be sure to give a "high five" to our co-workers when you see them around the hostel!

How can I help keep the hostel affordable and enjoyable for all? 

The best – and easiest – way to keep the communal spirit of hostels alive is by leaving the hostel in the same condition you'd want to find it. Here are a few easy ways to pitch in and make sure everyone can enjoy their stay at the hostel:

    • Wash your own dishes.
    • Keep your personal items neat and under or near your bed.
    • Plug lamps back in when after you’ve charged personal devices in our outlets.
    • Please do not move the furniture.
    • Observe hostel customs – they help the hostel run smoothly. 
    • Ask the staff first if you are in doubt about a policy.
    • Wipe up excess water in the bath room and wipe out sinks after shaving.

Is there Wi-Fi at the hostel?

Yes! We offer fast, free Wi-Fi throughout the building. We also offer a number of pay-as-you-go computer terminals for guests traveling without a wireless-capable device.

Can I do laundry at the hostel?

Yes, the laundry room is available to guests each day from 1:00p.m. – 10:00p.m. Prices are $1 per wash and $1 per dry, and we sell detergent and dryer sheets at the front desk.

Can I change money at the hostel?

Unfortunately we cannot change foreign currency at the hostel. However, foreign currency can be changed at the main Bank of America branch on the Capital Mall. Please note that payment for overnights at the hostel may be paid by credit card or cash – we have limited cash on hand at the hostel and ask that you bring small bills if paying with cash. Please, no $100 bills.

Is there parking available at or near the hostel?

We have very limited, uncovered, gated parking at the hostel. We cannot accommodate oversize vehicles or buses. There is a nominal $5 charge per night to park in our lot, and spots are available on a first-come, first-served basis. Please ask for availability upon arrival, as we do not reserve parking spaces in advance.   

There is also ample street parking available near the hostel. Street parking is free from 6:00 p.m. – 8:00 a.m. daily and all day on Sundays. Otherwise, metered parking rates vary on the streets around the hostel, vary, starting at $1 per hour with a two-hour maximum. 

There are also several parking lots and garages in the general vicinity of the hostel, which range in price starting at $7.50 per day. A City parking lot is available on 10th Street between I and H streets.  Additional information regarding the City Parking lot is available here.

Can I store luggage at the hostel?

Personal belongings must be stored in your room during your stay. There are free lockers throughout the hostel. You may provide your own lock or purchase one at the front desk. You may store luggage for free on the day of your departure until 11:00p.m. We do not store valuable items such as computers or cameras separately from your luggage. The hostel assumes no responsibility for lost or damaged items. We do not have long-term storage available, and items left for more than 30 days are donated to charity.

Is there bicycle storage at the hostel?

We offer a free, outdoor, locked bicycle storage shed. The hostel assumes no liability for lost or damaged bikes. Due to the historic finishes in our building, no bicycles are allowed inside the hostel itself.

Does the hostel serve food?

Your room rate includes a light continental breakfast, served each morning between 7:00 and 10:00 a.m. and consists of bagels, jelly, cream cheese and butter, whole fruit, oatmeal, coffee, and tea. Our fully equipped and newly renovated self-service kitchen is available for guest use each day. We close the kitchen for deep cleaning each day between 10:00 a.m. and 11:00 a.m. 

Is the hostel air-conditioned?

The hostel has central air conditioning for the hot central-valley summers, and we request that windows remain closed while the AC is operating. If ever you get too cold, there are also extra blankets throughout the building.  

How do I get to the hostel by public transportation? 

    • From the Amtrak train station: From the train platform, walk east four blocks to 925 H Street.
    • From the Greyhound bus station: Cross Richards Blvd., turn east and walk half a block to Richards/Township 9 Light Rail Station. Exit the train at 7th and H Streets, and walk 3 blocks east to 925 H Street.
    • From Sacramento Airport: Take the Yolo Bus #42 to downtown, disembark at 10th Street, walk north past City Hall to 10th and H Streets. Or, take a shuttle bus from the luggage claim area of your terminal.
    • From MegaBus stop: Walk two blocks west and one block south to the 65th/University Light Rail Station. Take the Gold Line (Sacramento Valley Station-bound train) to 8th and H Streets (County Center Station). Walk two blocks east to 10th and H Streets.