Join us!

Below is a list of job openings at HI-USA Golden Gate Council and our eight Northern California hostels. Please visit the national HI-USA website for employment opportunities elsewhere in the U.S.


Posted September 26, 2014

Assistant General Manager, HI-San Francisco Downtown 

Hostelling International San Francisco Downtown is currently hiring for an Assistant General Manager (AGM). HI-SF Downtown is a 340-bed hostel a block away from Union Square. We are in need of an outgoing, energetic and reliable person to assume this leadership role. This position is available ASAP and will start immediately after hire.

Hostelling International USA (HI-USA) is a non-profit organization providing an unparalleled level of hostel accommodations for international & domestic travelers. The Assistant General Manager (AGM) is actively engaged in achieving the mission of Hostelling International "to help all, especially the young, gain a greater understanding of the world and its people through hostelling." Hostels provide low-cost, short-term accommodations in both shared and private rooms. Our facilities are designed to promote communication and interaction among our guests. Every effort is made to create a culture of exceptional hospitality and guest service. 

HI-SF Downtown is HI-USA's largest hostel in San Francisco and its third-largest in the country, offering a mix of dorm and private room accommodation. We have a large and diverse staff that serves over 40,000 international and domestic guests per year. We strive to offer our guests an exceptional experience at a low cost while maintaining an excellent working environment.

Responsibilities:

The Assistant General Manager (AGM), under the direction of the General Manager, is responsible for all facets of the hostel's day-to-day operations as well as general oversight of the operation in accordance with the policies and standards of HI-USA. While tasks and responsibilities are extremely varied, the AGM is generally responsible for: 

  • Overseeing staff management (hiring, training, etc.), 
  • Scheduling and payroll 
  • HR orientation
  • Daily accounting 
  • Building maintenance and capital improvements
  • Customer satisfaction
  • Group bookings
  • Quality standards
  • Vendor relations

The AGM is generally responsible for assisting in the budget process and plays a key part in fiscal responsibility and financial reporting. The role requires a strong presence at the hostel, as well as in the extended HI-USA community. The AGM directly supervises the Front Desk Manager.

Qualifications:

  • Excellent leadership and team building skills.
  • Previous experience managing and leading a large staff.
  • Excellent written and oral communication.
  • Cultural understanding.
  • Organizational and time management skills.
  • Conflict resolution skills.
  • Fiscal management and analysis experience.
  • College degree and/or equivalent hospitality industry or travel experience
  • Experience with a Property Management System.
  • Good Computer/IT skills.
  • Ability to work well with others and create a healthy working environment.
  • Basic HR and accounting knowledge.
  • Flexible schedule.
  • Previous travel and hostel experience is a major plus!

Hours and Benefits:
This is a Full-time, exempt position. Full availability, including some nights and weekends, is required. Salary is DOE but includes a healthy benefits package (Medical, Dental, Vision, Chiropractic/Acupuncture, 403b, etc.) as well as paid holidays and vacation.

To Apply:
Please send a cover letter and CV to mike.foyder@hiusa.org by October 12th, 2014. Applications without both a cover letter and CV will not be considered.

We are located at: 312 Mason, San Francisco, California, 94102. Hostel Website: www.sfhostels.org/downtown  

 


 

Posted September 24, 2014

Full-Time Overnight Front Desk Associate, HI-San Francisco Fisherman's Wharf

Hostelling International USA is seeking a full-time Overnight Front Desk Associate for its San Francisco Fisherman’s Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. This position is available immediately, and is best suited for enthusiastic, reliable, hard-working personalities, available to consistently work overnight.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodation and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought-after destinations. 

HI hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project. 

HI-San Francisco Fisherman’s Wharf is a 172-bed hostel hosting approximately 20,000 overnight guests each year. The overnight front desk associate is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.

Responsibilities:

  • Create a fun, welcoming atmosphere and maintain a clean, secure facility.
  • Deal with difficult situations calmly and professionally.
  • Assist domestic and international travelers with reservations, registration, phones, and information. 
  • Accurate registration of guests in property management system.
  • Accurately record cash and credit card transactions.
  • Administer night audit and reporting duties.
  • Maintain security and safety in the building and enforce hostel policies.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Minor cleaning and laundry duties.
  • Other duties as assigned by the Front Desk Manager.

Qualifications:

  • Excellent customer service skills.
  • Positive attitude and sense of humor.
  • Computer literacy.
  • Ability to be flexible with scheduling and consistently work overnight shifts.
  • CPR and First Aid certifications, or the willingness to become certified.
  • Ability to climb stairs and access top bunk beds.
  • Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus.
  • Conflict resolution skills helpful.
  • High school diploma, solid work references, and proof of eligibility to work in the U.S. required.

Reports to:
Front Desk Manager

Hours:
This is a full-time, non-exempt, hourly position averaging 40 hours (5 overnight shifts) per week.  Work schedules are not guaranteed.  Front Desk Associates must be able to work flexible hours, weekends and holidays.

Benefits:
Full-time employees are eligible for benefits which include paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. Benefits are pro-rated to the number of hours worked per week.

To apply:
Please answer the following questions and forward with your résumé and cover letter to Paisley Vivier at paisley.vivier@hiusa.org.  No phone calls, please.

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/times you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • Do you have experience working overnights, and are you prepared to work overnights now?

Application Deadline: 
Friday, October 10, 2014 or until position is filled.

HI-San Francisco Fisherman's Wharf is operated by the Hostelling International USA, and is an authorized concessioner of the Golden Gate National Parks. HI-USA is an equal opportunity employer.

 


Posted September 16, 2014

Full-Time Overnight Front Desk Associate, HI-San Francisco Downtown

HI-SF Downtown is a 335-bed hostel located in the heart of San Francisco. The number-one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority. The overnight front desk associate assists with overnight front desk activities, ensuring excellent customer service to HI-SF Downtown guests. The overnight associate also assists with night auditing duties and must be able to accurately handle money.

Responsibilities:

  • Act as a representative of HI USA and its goals in a positive and professional manner
  • Make guests feel welcome and provide friendly and excellent service
  • Deal with difficult situations calmly and professionally
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues
  • Maintain security and safety in the building, and enforce hostel policies
  • Accurate registration of guests in property management system
  • Process reservation requests, cancellations, and changes (via phone, internet, or e-mail)
  • Administer night audit duties and reporting
  • Work honorably and efficiently without constant direct supervision
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies
  • Work in conjunction with Activities Coordinator and management staff to promote hostel events
  • Handle money accurately
  • Minor cleaning duties
  • This position requires the physical ability to perform any task associated with the operation of the hostel
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager

Preferred Skills/Experience: 

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • Service/hospitality or related experience
  • Ability to climb stairs, access top bunk beds and stand for long periods of time
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling and consistently work overnights

Reports to: 

Front Desk Manager

Hours:

This is a full-time, non-exempt, hourly position, averaging 32-40 hours (4-5 shifts) per week. We are hiring specifically for a Full-time FRONT DESK position for the overnight shifts from 11:30pm-7:30am. Candidates must be able to work additional shifts, weekends/holidays.

Benefits:

HI USA offers a comprehensive benefits package including medical, dental, vision

To Apply:

Please answer the following questions and FORWARD WITH YOUR RESUME AND COVER LETTER to astevenson@sfhostels.org.

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/hours you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • What customer service or hospitality experience have you had?

 

HI‐USA is an equal opportunity employer

 


 

Posted September 16, 2014

Maintenance Technician and Sustainability Assistant, HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse has 59 beds in both dormitory-style and private rooms. The property comprises 4 buildings, 12 rooms, 4 living rooms, 4 kitchens, 8 bathrooms, a hot tub, staff quarters, and a water well and tank. The hostel is located within a State Historic Park. The hostel serves 13,000 educational and recreational travelers annually, and is home to an environmental education program for school children, which operates six months a year. The hostel operates under HI USA and county sustainability requirements.  

Maintenance Technician Responsibilities:

  • 16 hours per week 
  • Maintain all hostel buildings, grounds, equipment, and furnishings in good repair at all times
  • Ensure compliance with state and local building, health, and safety codes, HI Quality Standards, third-party and county eco-certification requirements
  • Identify all on-going maintenance needs, prioritize and provide timely follow-through
  • Formulate and administer preventative maintenance plan for entire site
  • Report on and record tasks and maintain online check lists on daily and weekly basis
  • Perform basic plumbing and electrical repairs and maintenance
  • Perform basic carpentry projects including renovation of hostel buildings, fencing, etc.
  • Prepare surfaces and paint interiors and exteriors of hostel buildings as needed
  • Change and repair locks, deadbolts, laundry machines, vacuums and other hardware
  • Repair roofs of all buildings as needed
  • Maintain hot tub in good repair at all times including purchase of necessary supplies and compliance with county requirements
  • Provide on-call assistance for emergencies at all times
  • Repair and maintain equipment including purchase of necessary supplies
  • Repair and maintain equipment including laundry machines, vacuums, stoves, refrigerators, hand and power tools, water heaters, small kitchen appliances, office machines, etc.
  • Purchase tools and supplies required to perform job
  • Keep workshop clean and organized
  • Maintain accurate records of work performed
  • Other duties as assigned by the Hostel Manager, Sustainability Coordinator and/or Operations Director

Maintenance Technician Qualifications:

  • Experience in building trades or building maintenance field
  • Demonstrated ability in plumbing installation and repair, minor electrical repair, rough and finish carpentry, painting, and roof repair
  • Cooperative attitude and ability to work (and live) well with diverse group of people
  • Demonstrated ability to work effectively without immediate supervision
  • Accurate, neat and thorough record-keeping
  • Flexibility regarding work schedule – working evenings, early mornings, holidays and weekends may be required
  • Possession of a working vehicle, preferably a truck
  • Hostelling experience and/or knowledge and appreciation for the mission of HI USA

Sustainability Assistant: 

This position will require a general interest in business sustainability management systems and sustainable tourism. 

Responsibilities include:

  • 8 hours per week
  • Lead preparation of the property level documentation, checklists, logs, etc. required for Sustainable Tourism Education Program™ (STEP) third-party Eco-Certification and the Bay Area County Green Business certification
  • Collecting and entering data on a variety of sustainability and green-house-gas indicators
  • Conducting property level waste audits
  • Documenting non-toxic, biodegradable, local, certified organic, recycled and fair trade products used and/or sold on site
  • Creating signage promoting local volunteer opportunities and sustainable tourism
  • Editing HI-USA Sustainability Policy for use at property level 
  • Participating in external STEP Audit during the week of Sept 22, 2014
  • Fulfill Bay Area County Green Business certification requirements
  • Other related duties as assigned 

Desired Skills and Experience:

  • Ability to organize a wide range of information and data sets
  • Excellent attention to detail and ability to multi-task 
  • Proficiency in data entry, Microsoft Office Suite and Google Drive
  • General familiarity with databases and dashboards
  • Ability to articulate high-level sustainability information both orally and in writing
  • Ability to work professionally both independently and as part of a team
  • Ability to coordinate workflow with Hostel Management and HI USA Sustainability Coordinator
  • Ability to meet deadlines in a fast-past working environment

Reports to:

Hostel Manager

Hours:

This is a 24-32 hour per week position; live off-site. 

To Apply:

Submit cover letter with either résumé or application (call or pick-up at hostel office) to:

HI-Pigeon Point Lighthouse
Jeff Parry, General Manager
210 Pigeon Point Road
Pescadero, CA 94060

Jeff.Parry@hiusa.org

 

HI-USA is an equal opportunity employer.


Posted September 15, 2014

Live-in Hostel Assistant, HI-Point Reyes

Hostelling International (HI)-Point Reyes is a 56-bed hostel providing unique, low-cost, short-term overnight accommodations for 9,000+ educational and recreational travelers each year. It is located less than two miles from Limantour beach, with hundreds of miles of hiking trails, on the edge of a wilderness area, in the spectacular Point Reyes National Seashore (PRNS), on the beautiful West Marin coast an hour northwest of San Francisco. 

The hostel is operated by Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling and also provides outdoor and intercultural educational programs for youth.

Responsibilities:

  • Promote the mission of HI-USA: “To help all, especially the young, gain a greater understanding of the world and its people through hostelling.”
  • Promote stewardship of the hostel, PRNS and the environment
  • Take individual and group reservations by telephone, e-mail and an online system
  • Welcome, register, orient and supervise guests, provide group orientations
  • Maintain security and safety of the hostel and personal belongings of guests
  • Represent and promote HI and the hostel in a positive manner to guests, callers, and local officials
  • Provide information about HI, the hostel, PRNS, and local area to guests in person, over the telephone and via e-mail. 
  • Collect and accurately record overnight fees, sale of goods and rentals
  • Extensive housekeeping/maintenance duties
  • Provide overnight, on-call assistance in emergencies while on duty
  • Other duties as assigned by the Hostel Manager

Qualifications:

  • Must have customer service experience and enjoy working with the public
  • Excellent oral communication and organizational skills
  • Experience handling cash and recording sales transactions
  • Demonstrated ability to work effectively without immediate supervision
  • Housekeeping experience is helpful
  • Hostelling experience is necessary 
  • Support of the mission of HI-USA
  • Must be flexible regarding work schedule; must be available to work evenings, early mornings, holidays and weekends.
  • Computer skills (WINXP, MS Word, Excel, Outlook) a plus
  • First Aid and CPR certification preferred; training can be provided
  • Live/work experience a plus

Reports to:

General Manager

Salary, Benefits and Hours:

The position is non-exempt. The compensation starts at $9.50 an hour, 40 hours per week; on-site staff housing and all utilities (except telephone) are included. Benefits also include: housing in a beautiful National Park, paid vacation, holiday and sick pay, dental and health insurance.

Send letter of interest and resume to: hanna.morris@hiusa.org or Hostel Assistant Search, HI-Point Reyes, P.O. Box 247, Point Reyes Station, CA 94956

HI-Point Reyes is operated by Hostelling International USA, and is an authorized Concessionaire of the National Park Service, Department of the Interior.

 

HI-USA is an equal opportunity employer 

 


Posted August 4, 2014

Full-Time Housekeeper, Hostelling International - San Francisco Downtown

HI-SF Downtown is a 350-bed hostel located in the heart of San Francisco. The number-one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority. The Housekeeping Position plays a critical role in ensuring our guests stay impressed with the cleanliness of our rooms and common spaces. This is a FULL-TIME non-exempt hourly position averaging 37.5 hours (5 shifts) per week. Candidates must be able to work flexible hours, weekends/holidays.

Responsibilities:

  • Daily cleaning duties can include, but are not limited to, vacuuming, stocking linens, maintaining laundry service, cleaning of guest rooms, bathrooms and common areas.
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs. and to stand for long periods of time.
  • Deal with difficult situations calmly and professionally.
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues.
  • Act as a representative of HI-USA and its goals in a positive and professional manner.
  • Make guests feel welcome and provide friendly and excellent service and information.
  • Carry out housekeeping duties as assigned by supervisors daily.
  • Maintain cleanliness levels at or above HI-USA Quality Standards.
  • Participate in staff meetings.
  • Other duties as assigned by the hostel management & supervisors.

Reports to:

Housekeeping Supervisor, Facilities and Operations Managers

Preferred Skills/Experience:

  • Ability to multi-task in a fast-paced environment.
  • Service/hospitality or related experience.
  • Ability to climb stairs, lift up to 50 lbs., access top bunk beds, and stand for long periods of time.
  • Positive, willing attitude and sense of humor.
  • Ability to be flexible with scheduling.
  • Housekeeping experience.
  • Language skills: Conversational ESL & Spanish Language preferred, but not required.
  • Strong team player.

Benefits:  

An employer-paid benefits package is provided, including health, dental, vision, chiropractic, and acupuncture insurance; as well as holiday, vacation, and sick pay. Employees receive a free Hostelling International membership and free overnights at HI-USA hostels.  Staff Development opportunities and employer-paid trainings are also provided.

Application:  

To apply, please send a cover letter and résumé by August 15th, 2014 to ernesto.castellon@hiusa.org, referencing Housekeeper – HI-Downtown in the subject line.  No phone calls please.

 


 Posted August, 2014

Front Desk Associate, HI-San Francisco Fisherman's Wharf

Hostelling International USA is seeking a part-time Front Desk Associate for the San Francisco Fisherman's Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. This position is available immediately, and is most suited for enthusiastic, reliable, hard-working personalities, available to consistently work weekends.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodation and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought-after destinations. 

HI hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project. 

HI-San Francisco Fisherman's Wharf is a 172-bed hostel hosting approximately 20,000 overnight guests each year. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.

Responsibilities:

  • Create a fun, welcoming atmosphere and maintain a clean, secure facility.
  • Deal with difficult situations calmly and professionally.
  • Assist domestic and international travelers with reservations, registration, phones, and information. 
  • Accurate registration of guests in property management system.
  • Accurately record cash and credit card transactions.
  • Maintain security and safety in the building and enforce hostel policies.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Minor cleaning and laundry duties.
  • Other duties as assigned by the Front Desk Manager.

Qualifications:

  • Excellent customer-service skills.
  • Positive attitude and sense of humor.
  • Computer literacy.
  • Ability to be flexible with scheduling and consistently work weekend shifts.
  • CPR and First Aid certifications, or the willingness to become certified.
  • Ability to climb stairs and access top bunk beds.
  • Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus.
  • Conflict resolution skills helpful.
  • High school diploma, solid work references, and proof of eligibility to work in the U.S. required.

Reports to:

Front Desk Manager

Hours:

This is a part-time, non-exempt, hourly position averaging 24 hours (3 shifts) per week.  Work schedules are not guaranteed.  Front Desk Associates must be able to work flexible hours, weekends and holidays.

Benefits:

Employees are eligible for benefits including paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. Benefits are pro-rated to the number of hours worked per week.

To Apply:

Please answer the following questions and forward with your résumé and cover letter to Paisley Vivier at paisley.vivier@hiusa.org.  No phone calls, please.

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/times you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • Do you have experience working overnights, and are you prepared to work overnights now?

Application Deadlline:

Tuesday, August 5, 2014 or until position is filled.

Hostelling International is an equal opportunity employer.

 


 

Posted July 24, 2014

Part-Time House Person, HI-San Francisco City Center 

HI-San Francisco City Center is a 220-bed hostel providing low-cost, short-term accommodation to educational and recreational travelers, both individuals and groups. The main priority of all employees is the safety and comfort of our guests. The House Person is responsible for ensuring the cleanliness of our facilities and common areas during the daytime hours, performing light maintenance work occasionally as needed. The ideal candidate not only can perform these duties, but also has a warm, welcoming, and hospitality-minded demeanor towards our guests.

Responsibilities:

  • Act as a representative of HI-USA and its goals in a positive and professional manner Make guests feel welcome and provide friendly and excellent service 
  • Maintain security and safety in the workplace
  • Deal with difficult situations calmly and professionally
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues
  • Perform daily cleaning duties in common areas, kitchen, lobby, hallways, and grounds
  • Assist housekeeping staff with cleaning and maintenance in the rooms
  • Assist maintenance staff with repairs, painting, furniture moving, and various other tasks
  • Complete special housekeeping and maintenance projects as assigned
  • Cleaning duties involve dishes, vacuuming, polishing, cleaning beds and bathrooms, etc.
  • Other duties assigned by hostel management staff

Qualifications:

  • Positive attitude and sense of humor
  • Ability to multi-task in a fast-paced environment 
  • Ability to be flexible with scheduling
  • Strong work ethic and good teamwork skills
  • Careful attention to detail
  • Service/hospitality or related experience
  • First-aid certification or willingness to become certified
  • This position requires the physical ability to perform any task associated with the cleaning and maintenance of the hostel, including lifting up to 50 lbs., pushing/pulling up to 150 lbs., frequent reaching, use of tools and cleaning equipment, repetitive motion, and use of ladders and stairs
  • Conversational ability in English and Spanish is a major plus

Salary and Benefits:

 

  • Starting salary determined by HI-USA on an annual basis
  • Up to three weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Liberal health benefits package based on hours worked: medical, dental, vision, acupuncture, and chiropractic coverage
  • Free accommodation at HI hostels in the U.S.

 


Posted July 23, 2014

Live-in Hostel Assistant, HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse is looking for a Live-In Hostel Assistant (24 hours/week). The hostel is operated by Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. We have a network of eight hostels around Northern California, and also provide outdoor and intercultural educational programs for youth. HI-Pigeon Point Lighthouse has 59 beds in dormitory-style and private rooms. The hostel serves 12,750 educational and recreational travelers annually, and is home to an environmental education program for schoolchildren. 

Essential Functions:

The primary goal of the Hostel Assistant is to provide exceptional customer service to all hostel guests and visitors. The Hostel Assistant is adaptable and willing to help in all facets of operations, including welcoming and registering guests, taking reservations, housekeeping, facility maintenance, and promoting the HI-USA mission to guests and visitors. 

Responsibilities:

  • Customer Service 
  • Welcome, register, orient, and supervise guests
  • Respond to guest inquiries, issues, comments and feedback 
  • Collect and accurately record overnight fees and sales of goods
  • Operate property management system
  • Take individual and group reservations by telephone, e-mail and managing reservations
  • Maintain security and safety of the hostel and personal belongings of guests
  • Provide information about HI-USA, the hostel, and the local area 
  • Provide on-call assistance in emergencies any time while on the hostel premises
  • Additional duties include: Housekeeping, laundry, maintenance, grounds-keeping duties, building and equipment maintenance, plumbing, bookkeeping, gardening, hot tub maintenance, inventory and stocking

Qualifications: 

  • Must possess excellent customer service skills and enjoy working with the public
  • GED or equivalent work-related experience
  • Excellent oral and written communication skills 
  • Experience with PCs, MS Windows OS and the MS Office Suite 
  • Accurate, neat, and thorough record-keeping with experience handling cash and credit cards,
  • Experience recording sales transactions and reconciling a daily cash drawer and inventory
  • Conflict-resolution skills and ability to react effectively and quickly in a crisis without direction
  • Demonstrated ability to work effectively and productively without supervision 
  • First aid and CPR certification preferred (training may be provided) 
  • Familiarity and experience with hostelling 
  • Must be flexible regarding work schedule — working evenings, early mornings, overnight on-call duty, holidays, weekends, overtime and emergencies may be required. 

 Job Conditions and Physical Requirements:

  • Ability to stand for extended periods of time
  • Ability to lift up to 40 lbs. or more including a heavy hot tub cover 
  • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunk beds, dryers, light fixtures and smoke detectors 
  • Ability to carry, push and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.  

Reports to:

The Hostel Assistant reports to the General Manager, however other duties and responsibilities may be required as directed by the General Manager, Operations Manager, Acting Managers and/or Regional Vice President. 

Hours and Benefits: 

This is a substitute (24 hours per week), hourly, non-exempt position. Working evenings, early mornings, overnight on-call duty, holidays, and weekends may be required. Additional hours may be required to cover for employees on vacation or sick leave, and/or for special projects (up to 40 hours/week). Overtime may be required to accommodate guests checking in late, for emergencies and/or special meetings. 

To Apply: 

Send résumé and cover letter specific to this job to General Manager Jeff Parry at jparry@pigeonpointhostel.org , or mail to HI-Pigeon Point Lighthouse, ATTN: Jeff Parry, 210 Pigeon Point Road, Pescadero, CA 94060.  

 

HI-USA is an equal opportunity employer.

 


Posted July 14, 2014

General Manager, HI-Sacramento

Hostelling International USA is seeking a full-time General Manager for the Sacramento Hostel, located at 925 H Street.

From San Diego to Portland, Sacramento to New York, our hostels provide quality accommodations and educational programs to some 1,000,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodgings in sought-after destinations.

HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through the Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project.

HI-Sacramento is a 77-bed hostel providing low-cost, short-term accommodations to educational and recreational travelers, both individuals and groups. The General Manager carries full managerial responsibilities for the day-to-day operation of the hostel, including management and supervision of all hostel staff.  S/he is expected to maintain a welcoming and fun atmosphere and a clean and secure facility for guests. 

Primary Responsibilities:

  • Oversee all aspects of hostel operations, including daily operations and oversight of computerized property management system.
  • Recruit, hire, train, supervise, and evaluate staff in areas of guest services, housekeeping, and maintenance.
  • Manage all fiscal aspects of operation, including yearly budget planning and ongoing budget oversight and yield management.
  • Develop and implement short- and long-range operational plans.
  • Maintain and develop strategies to ensure competitive market placement within San Francisco.
  • Oversee maintenance and improvement of hostel building.
  • Oversee and maintain all external contracts.
  • Ensure compliance with all Hostelling International standards.
  • Represent the hostel to local officials, neighbors, and general public.
  • Work collaboratively with engagement and marketing departments to guide and implement initiatives within the hostel environment.
  • Liaise with central office -- ensure directives are communicated and rolled out to all staff. 

Required Qualifications:

  • Bachelors degree or equivalent hostel work experience of a minimum of five years
  • Minimum five years experience in a managerial/supervisory position
  • Demonstrated expertise in the budget travel/hostel industry
  • Excellence in customer service in a hospitality/guest service environment
  • Ability to work independently and efficiently, and meet deadlines
  • Ability to communicate effectively both verbally and via email, and build relationships with staff, colleagues, community partners, and vendors
  • Demonstrated experience in strategic planning
  • Strong background in fiscal management
  • Proficiency and high level of comfort with computer software 
  • High level of skill in diplomacy and cultural sensitivity
  • Experience as an independent budget traveler, preferably using hostels
  • Commitment to the mission and values of Hostelling International USA

Preferred Qualifications:

Language skills in both English and Spanish, both verbal and written.

Reports to:

Operations Director Northwest Region

Hours:

This is a full-time exempt position.  Flexibility is needed as night and weekend hours may be required.

Benefits:

The General Manager is required to live on-site, and is provided housing as part of their compensation.

An employer-paid benefits package is provided, including health, dental, vision, chiropractic, and acupuncture insurance, as well as holiday, vacation, and sick pay. Employees receive free HI membership and free overnights at HI-USA hostels. Staff development opportunities, such as employer-paid training, are also provided.

To Apply:

Please send cover letter and resume by August 5th, to:

Danny Case, Operations Director NW Region

Hostelling International USA

Danny.Case@hiusa.org

No phone calls, please.

HI-USA is an equal opportunity employer.


Posted July 2, 2014

Temporary Maintenance Technician and Sustainability Assistant,
HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse has 59 beds in both dormitory style and private rooms within 4 buildings, 12 rooms, 4 living rooms, 4 kitchens 8 bathrooms, a hot tub, staff quarters, water well and tank. Located within a State Historic Park. The hostel serves 13,000 educational and recreational travelers annually, and is home to an environmental education program for school children, which operates six months a year. The hostel operates under HIUSA and county sustainability requirements.  This is a temporary position expected to last till September 2014 or longer. 

Maintenance Technician Responsibilities: (16 hours per week)

  • Maintain all hostel buildings, grounds, equipment, and furnishings in good repair at all times
  • Ensure compliance with State and local building, health, and safety codes, HI Quality Standards, third party and County eco-certification requirements.
  • Identify all on-going maintenance needs, prioritize and provide timely follow-through.
  • Formulate and administer preventative maintenance plan for entire site
  • Report, record tasks and maintain online check lists on daily and weekly basis
  • Perform basic plumbing and electrical repairs and maintenance
  • Perform basic carpentry projects including renovation of hostel buildings, fencing, etc.
  • Prepare surfaces and paint interior and exterior of hostel buildings as needed
  • Change and repair locks, deadbolts, laundry machines, vacuums and other hardware
  • Repair roofs of all buildings as needed
  • Maintain hot tub in good repair at all times including purchase of necessary supplies and County requirements
  • Provide on call assistance for emergencies at all times
  • Repair and maintain equipment including purchase of necessary supplies
  • Repair and maintain equipment including laundry machines, vacuums, stoves, refrigerators, hand and power tools, water heaters, small kitchen appliances, office machines, etc.
  • Purchase tools and supplies required to perform job
  • Keep workshop clean and organized
  • Maintain accurate records of work performed
  • Other duties as assigned by the Hostel Manager, Sustainability Coordinator and/or Operations Director

Maintenance Technician Qualifications:

  • Experience in building trades or building maintenance field
  • Demonstrated ability in plumbing installation and repair, minor electrical repair, rough and finish carpentry, painting, and roof repair
  • Cooperative attitude and ability to work (and live) well with diverse group of people
  • Demonstrated ability to work effectively without immediate supervision
  • Accurate, neat and thorough record-keeping
  • Flexibility regarding work schedule – working evenings, early mornings, holidays and weekends may be required.
  • Possession of a working vehicle, preferably a truck.
  • Hostelling experience and/or knowledge and appreciation for the mission of HI-USA

Sustainability Assistant: (8 hours per week)

This position will require a general interest in business sustainability management systems and sustainable tourism. 

Responsibilities include:

  • Lead preparation of the property level documentation, checklists, logs etc required for Sustainable Tourism Education Program™ (STEP) third party Eco-Certification and the Bay Area County Green Business certification.
  • Collecting and entering data on a variety of sustainability and green-house-gas indicators
  • Conducting property level waste audits
  • Documenting non-toxic, biodegradable, local, certified organic, recycled and fair trade products used and/or sold on site
  • Creating signage promoting local volunteer opportunities and sustainable tourism
  • Editing HI-USA Sustainability Policy for use at property level 
  • Participate in HI-USA Sustainability Coordinator Support Visits: July 9-10 & Aug 20-21st
  • Participate in external STEP Audit during the week of Sept 22, 2014
  • Fulfill Bay Area County Green Business certification requirements
  • Other related duties as assigned 

Desired Skills and Experience

  • Ability to organize a wide range of information and data sets
  • Excellent attention to detail and ability to multi-task 
  • Proficiency in data entry, Microsoft Office Suite and Google Drive
  • General familiarity with databases and dashboards
  • Ability to articulate high level sustainability information both orally and in writing
  • Ability to work professionally both independently and as part of a team
  • Ability to coordinate workflow with Hostel Management and HI-USA Sustainability Coordinator
  • Ability to meet deadlines in a fast-past working environment

Reports to: Hostel Manager

Hours: This is a 24 hour per week position; live off-site. 

How to apply:

Submit cover letter with either resume or application (call or pick-up at hostel office) to:

HI-Pigeon Point Lighthouse

Jeff Parry, General Manager

210 Pigeon Point Road

Pescadero, CA 94060

Jeff.Parry@hiusa.org

HI-USA is an equal opportunity employer.