Join us!

Below is a list of job openings at the HI USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI USA website for employment opportunities elsewhere in the U.S.


Posted January 19, 2016

Maintenance Technician - Part-time (Live-out) 


Available Immediately. Position is open until filled

Hostelling International, Point Montara Lighthouse, Montara, CA

The hostel is operated by HI USA, a nonprofit organization dedicated to promoting intercultural exchange environmental stewardship, and world peace through hostelling. HI Point Montara Lighthouse is a 50-bed hostel. As an historic lighthouse property we host 25,000 people annually; a combination of overnight hostel guests and day visitors.

This is a part-time Maintenance Technician Position (24 hours per week)
The position requires a high paced, multi-talented, energetic individual with an eye for details.

Responsibilities will include, but are not limited to:

  • Perform daily maintenance of the hostel buildings and grounds.
  • Plan and complete long-term maintenance projects.
  • Work closely with General Manager to coordinate projects.
  • Individual is self-directed and able to work in a team environment (emphasis on open and clear communication).
  • Work honorably and efficiently without constant direct supervision.
  • Work a flexible schedule and provide on-call assistance.
  • Represent the hostel and HI USA positively to guests, visitors and vendors.
  • Provide quality work in conjunction with HI USA quality standards.
  • Utilize a computerized database of ongoing preventative maintenance and repairs
  • Other duties as assigned by the General Manager.

Qualified Candidates will possess a combination of the following experience, skills and education:

  • Experience with power tools and light carpentry, painting, drywall, and other maintenance skills
  • Familiarity with basic plumbing and electrical
  • Tolerance for dust, paint, cleaning products, and other chemicals
  • Willingness to use proper safety equipment and precautions
  • Ability to interact professionally with inspectors and other government agents
  • Willingness to perform janitorial and landscaping duties as needed
  • Excellent oral, communication and organizational skills.
  • Ability to use an online payroll and auditing system
  • Basic computer skills
  • Must be enthusiastic, dedicated and trustworthy

Job conditions and Physical Requirements:

  • Ability to stand for extended periods of time.
  • Ability to operate power tools and use the appropriate safety measures to protect self and others.
  • Ability to lift up to 45 lbs.
  • Ability to work on ladders, in attics, in crawl spaces, and other “unpleasant” locations.
  • Ability to carry, push and pull hand trucks, wheelbarrows and carts.
  • Ability to maintain an appropriate appearance as defined by management.
  • Ability to work healthily in an ocean front environment that can be wet, windy and dusty with wildlife, molds,fungus, and other allergens.

Reports to: General Manager
Hours: up to 24 hours per week; must be willing to work Holidays and weekends as needed.
To apply for this position please submit a résumé and cover letter to employment@montarahostel.org

Please no phone calls or walk-ins.
HI USA is an equal opportunity employer.


Posted February, 16 2016

On Call Guest Services Associate, HI San Francisco Fisherman's Wharf

Hostelling International USA is seeking an on-call Guest Services Associate for the HI San Francisco Fisherman’s Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. This position is available immediately, and is most suited for enthusiastic, reliable, and responsible individuals with flexible availability to work on-call covering shifts and vacations. Candidates must be willing to work overnights. There is a strong possibility of development into a part or full time position with more regular hours and benefits.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodation and educational programs to some 200,000 people from more than 100 countries every year. We make travel more affordable and accessible for everyone, and provide unique lodging in sought-after destinations. HI hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel. We are seeking a candidate who is passionate about our mission and excited to work in a vibrant and diverse environment!

RESPONSIBILITIES

  • Create a fun, welcoming atmosphere and maintain a clean, secure facility.
  • Assist domestic and international travelers with reservations, registration, phones, and information. 
  • Accurate registration of guests in property management system.
  • Accurately record cash and credit card transactions.
  • Deal with difficult situations calmly and professionally.
  • Administer night audit and reporting duties.
  • Maintain security and safety in the building and enforce hostel policies.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Minor cleaning and laundry duties.
  • Other duties as assigned by the Front Desk Manager.

QUALIFICATIONS

  • Excellent customer service skills.
  • Positive attitude and sense of humor.
  • Computer literacy.
  • Ability to be flexible with scheduling and consistently work overnight shifts.
  • CPR and First Aid certifications, or the willingness to become certified.
  • Ability to climb stairs and access top bunk beds.
  • Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus.
  • Conflict resolution skills helpful.
  • High school diploma, solid work references, and proof of eligibility to work in the U.S. required.

REPORTS TO: Front Desk Manager
HOURS: This is an on-call, non-exempt, hourly position, with the possibility of moving to part-time or full-time.  Guest Services Associates must be able to work flexible hours, weekends and holidays.

BENEFITS
On-call employees are not eligible for benefits.  However, Full Time employees are eligible for benefits which include paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. Benefits are pro-rated to the number of hours worked per week.

TO APPLY
Please answer the following questions and forward with your resume and cover letter to Terika Tischer at terika.tischer@hiusa.org.  No phone calls, please.  Resumes without a cover letter including the answers to the following questions will not be considered.  No attachments please – include your cover letter and resume in the body of the email.  

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/times you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • Do you have experience working overnights, and are you prepared to work overnights now?

APPLICATION DEADLINE: Tuesday March 1st or until position is filled.

HI San Francisco Fisherman's Wharf is operated by Hostelling International USA, and is an authorized concessioner of the Golden Gate National Parks. HI USA  is an equal opportunity employer. 


Posted April 19, 2016

Guest Services Associate - Part-Time

HI Pigeon Point Lighthouse is looking for a Guest Services Associate (24 hours/week). The hostel is operated by Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. We have a network of over 50 hostels in 20 States, licensed by the International Youth Hostel Federation. HI USA also provides outdoor and intercultural educational programs for youth. HI Pigeon Point Lighthouse has 59 beds in dormitory-style and private rooms. The hostel serves 13,500 educational and recreational travelers annually, and is home to an environmental education program for school children.

JOB OVERVIEW
The primary goal of the Guest Services Associate is to provide exceptional customer service to all hostel guests and visitors. The Guest Services Associate is adaptable and willing to help in all facets of operations including: welcoming and registering guest, taking reservations, housekeeping, facility maintenance and promoting the HI USA mission to guests and visitors.

RESPONSIBILITIES:

  • Customer Service: Welcome, register, orient, and supervise guests,
  • Respond to, and resolve, guest inquiries, issues, comments and feedback,
  • Collect and accurately record overnight fees and sales of goods,
  • Operate property management system,
  • Take individual and group reservations by telephone, e-mail and managing reservations,
  • Maintain security and safety of the hostel and personal belongings of guests.
  • Provide information about HI USA, the hostel, and the local area
  • Provide on-call assistance in emergencies any time while on the hostel premises.
  • Additional duties include: Housekeeping, laundry, maintenance, grounds keeping duties, building and equipment maintenance, plumbing, bookkeeping, gardening, hot tub maintenance, inventory and stocking.

QUALIFICATIONS:

  • Must possess excellent customer service skills and enjoy working with the public,
  • GED or equivalent work related experience,
  • Excellent oral and written communication skills,
  • Experience with PCs, MS Windows OS and the MS-Office Suite,
  • Accurate, neat, and thorough record-keeping with experience handling cash and credit cards,
  • Experience recording sales transactions and reconciling a daily cash drawer and inventory,
  • Conflict resolution skills and ability to react effectively and quickly in a crisis without direction,
  •  Demonstrated ability to work effectively and productively without supervision,
  • First aid and CPR certification preferred (training may be provided),
  • Familiarity of and experience with Hostelling, and
  • Must be flexible regarding work schedule — working evenings, early mornings, overnight on-call duty, holidays, weekends, overtime and emergencies may be required.

JOB CONDITIONS & PHYSICAL REQUIREMENTS

  • Ability to stand for extended periods of time.
  • Ability to lift up to 40 lbs. or more including a heavy hot tub cover.
  • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunk beds, dryers, light fixtures and smoke detectors.
  • Ability to carry, push and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.

REPORTS TO: The Guest Services Associate reports to the General Manager, however other duties and responsibilities may be required as directed by the General Manager, Operations Manager, Acting Managers and/or Regional Vice President.

HOURS AND BENEFITS:
This is a Part-Time (24 hours per week), hourly, non-exempt position. Working evenings, early mornings, overnight on-call duty, holidays, and weekends may be required. Additional hours may be required to cover for employees on vacation, sick and/or for special projects up to 40 hours/week. Overtime may be required to accommodate guests checking-in late, for emergencies and/or special meetings.

TO APPLY: 
Send resume and cover letter specific to this job to General Manager Jeff.Parry@hiusa.org or mail to HI Pigeon Point Lighthouse, ATTN: Jeff Parry, 210 Pigeon Point Road, Pescadero, CA 94060.

HI USA is an equal opportunity employer



Posted April, 20 2016

 Part-Time Overnight Front Desk Associate, HI San Francisco Fisherman's Wharf 

Hostelling International USA is seeking a part-time (2 shifts) overnight Front Desk Associate for HI San Francisco Fisherman’s Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. This position is available immediately, and is most suited for enthusiastic, reliable, hard-working personalities, available to work on weekends and overnight.  There is also a possibility of picking up other shifts as needed, but this is not guaranteed.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodation and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought-after destinations. 

HI hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project. 

HI San Francisco Fisherman’s Wharf is a 172-bed hostel which hosts approximately 20,000 overnight guests each year. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.

RESPONSIBILITIES

  • Create a fun, welcoming atmosphere and maintain a clean, secure facility.
  • Deal with difficult situations calmly and professionally.
  • Assist domestic and international travelers with reservations, registration, phones, and information. 
  • Accurate registration of guests in property management system.
  • Administer night audit and reporting duties.
  • Accurately record cash and credit card transactions.
  • Maintain security and safety in the building and enforce hostel policies.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Minor cleaning and laundry duties.
  • Other duties as assigned by the Front Desk Manager. 

QUALIFICATIONS

  • Excellent customer service skills.
  • Positive attitude and sense of humor.
  • Computer literacy.
  • Ability to be flexible with scheduling and consistently work weekend shifts.
  • CPR and First Aid certifications, or the willingness to become certified.
  • Ability to climb stairs and access top bunk beds.
  • Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus.
  • Conflict resolution skills helpful.
  • High school diploma, solid work references, and proof of eligibility to work in the U.S. required.

REPORTS TO: Front Desk Manager

HOURS
This is a part-time, non-exempt, hourly position.  Work schedules are not guaranteed.  Front Desk Associates must be able to work flexible hours, weekends and holidays.

BENEFITS
This is a part-time position, not eligible for benefits.  If transitioned to full time, benefits include paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. Benefits are pro-rated to the number of hours worked per week.

TO APPLY
Please answer the following questions and forward with your resume and cover letter to Mira Levy at mira.levy@hiusa.org.  No phone calls, please.  Resumes without a cover letter or answer to these questions will NOT be considered.

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/times you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • Do you have experience working overnights, and are you prepared to work overnights now?

APPLICATION DEADLINE: Monday, May 2nd, 2016 or until position is filled.

Hostelling International USA is an equal opportunity employer.

 


Posted on April, 22 2016

Guest Services Associate, HI Marin Headlands Hostel

HI Marin Headlands is hiring! We are a 107-bed hostel operated by the Northwest Region of Hostelling International USA, a non-profit organization dedicated to promoting intercultural exchange,environmental stewardship, and world peace through hostelling. The region operates ten hostels around Northern California and Oregon, and also provides outdoor and intercultural education programs for youth.

HI Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a proactive and energetic guest service associate.

FRONT DESK RESPONSIBILITIES

  • Provide a welcoming atmosphere, while maintaining a clean and secure facility.
  • Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner.
  • Provide quality customer service and information.
  • Register guests in accordance with a POS operating system.
  • Accurately record payment and registration information with strong attention to detail.
  • Provide reservation information in person and over the phone, including taking individual reservations, cancellations and changes.
  • Offer detailed information and reservation assistance with Hostelling International hostels in the Northwest region.
  • Multi-task and remain calm in stressful situations.
  • Work honorably and efficiently without constant direct supervision.
  • Complete extra projects self-initiated or assigned by the General Manager and Assistant General Manager.
  • Provide on-call assistance in emergencies any time while on the hostel premises.

CLEANING RESPONSIBILITIES

  • Responsible for returning the hostel to a sanitary condition that will make the evening’s guests comfortable.
  • Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
  • Complete special deep cleaning projects self-initiated or assigned by a manager.
  • Perform a daily “bed check” to insure that the required numbers of beds are available for that evening’s guests. 
  • Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning of guest rooms, bathrooms and common areas.
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time. 

QUALIFICATIONS

  • Positive, up-beat, and willing attitude
  • Time management and multi-tasking skills a must!
  • Eager to work as part of a team
  • Commitment to sustainable and environmentally conscious practices
  • Open and flexible availability
  • Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus

REPORTS TO: Guest Service Supervisor and General Manager

HOURS: 
24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for another staff person’s vacation.

This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on-call overnight duties. Flexibility in scheduling is needed.

Guest Service Associates work a combination of both desk and cleaning shifts. Desk shift hours:7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m. Cleaning shift hours vary per season.

BENEFITS
Guest Service Associates may choose to live on or off site. As part of their compensation, employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this all HI Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the National Park Service.

Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that employees be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times. Significant others are not permitted to live on site with employees.

Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked per week.

TO APPLY

Please send in your cover letter and resume to:
meghan.ellwood@hiusa.org
No phone calls, please. 


Posted on May, 9 2016


Full-Time Front Desk Manager, HI San Francisco Fisherman's Wharf 


Hostelling International USA is seeking a full-time Front Desk Manager for HI San Francisco Fisherman’s Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. 

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodations and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodgings in sought-after destinations. 

HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through the Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project. 

HI San Francisco Fisherman’s Wharf is a 172-bed hostel which hosts approximately 20,000 overnight guests each year. The Front Desk Manager is responsible for day-to-day front desk activities, ensuring excellent customer service to HI San Francisco Fisherman’s Wharf guests. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.

RESPONISBILITIES

  • Ensure safety and security of guests and their belongings
  • Maintain high standards of customer service and accuracy
  • Work with guests on a daily basis, professionally handling guest issues
  • All day-to-day operations related to front desk (and entire facility on weekends)
  • Staff hiring, training, scheduling and discipline
  • Manage front office expenses in accordance with occupancy and budget
  • Inventory control and monthly reconciliation reports
  • Supervise reception staff to ensure all tasks are completed accurately and on time
  • Must develop a high degree of proficiency with our property management software
  • Check and maintain accuracy of reservations, check-ins, and documentation
  • Perform daily audit accounting, cash reconciliation , and bank deposits on weekends as needed
  • On-call to Front Desk staff after hours
  • General reservations oversight for all booking sources
  • Enter group reservations and interface with our Group Sales department
  • Work with Housekeeping Supervisor to ensure smooth hostel operations
  • Collaborate with the Community Engagement Coordinator to initiate and promote activities and events
  • Maintain front desk organization, training materials, and manuals
  • Regularly work weekends with flexibility to work evenings, nights and holidays as needed
  • Other duties as assigned by the General Manager and Assistant General Manager

PREFERRED SKILLS/EXPERIENCE

  • High degree of responsibility and motivation
  • Excellent people skills and judgment
  • Exceptional organizational skills and ability to manage multiple tasks/projects simultaneously
  • Familiarity with hospitality check-in and reservations systems/methods
  • Two years front desk work at a hostel or related property
  • Previous supervisory or leadership experience
  • Problem solving and conflict resolution skills
  • Ability to act effectively in a crisis
  • Strong written and oral communication skills
  • Strong cash handling skills
  • Computer literacy and familiarity with office applications (MS Word, Excel)
  • Foreign language and travel experience a huge plus
  • Patience and a sense of humor

REPORTS TO: Assistant General Manager

HOURS:
This is a full-time, exempt, salaried position which requires work schedule flexibility with weekends and holidays, as well as on-call availability.

BENEFITS:
An employer-paid benefits package is provided, including health, dental, vision, life/disability insurance, an employee assistance program and a health advocacy program, as well as holiday, vacation and sick pay.  Employees receive free HI membership and free overnights at HI-USA hostels. 

TO APPLY:
Please address the following questions in your cover letter and email your resume detailing your interest in this hostel management position by May 23, 2016 to Terika Tischer at terika.tischer@hiusa.org.  No phone calls please.  Resumes without a cover letter including the answers to the following questions will not be considered.  No attachments please.  

* Have you stayed in a hostel before? 
* When are you available to start?
* Are there days/times you are unavailable to work? 
* Do you have vacation plans or need time off in the next six months?

HI USA is an equal opportunity employer.