Join us!

Below is a list of job openings at the HI USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI USA website for employment opportunities elsewhere in the U.S.

  • Full-Time Front Desk/Hostel Assistant, HI Sacramento
  • Part-Time Maintenance Technician, HI Point Reyes
  • Guest Services Manager, HI San Francisco City Center
  • Full-Time Guest Service Supervisor, HI Marin Headlands 



    Posted August 2, 2016

    Full-Time Front Desk/Hostel Assistant, HI Sacramento 

    The Front Desk/Hostel Assistant is responsible for making guests feel welcome and helping to create an environment that is fun, engaging, comfortable, and accepting of people from any background (race, creed or religion, nationality or place of origin, political leaning, socio-economic background, sexual orientation, and any other protected class of person). Beyond this, the Front Desk/Hostel Assistant will assist hostellers with routine requests like check-in, checkout, and directions to various destinations in and around the city, information about local sights and services, hostel amenities and services, and other questions. In the event of an emergency, the Front Desk/Hostel Assistant will need to assist hostellers and others on the property to exit safely, provide necessary information to emergency personnel (police, fire fighters, medical personnel).

    The primary goal of the Front Desk/Hostel Assistant is to promote HI USA's mission and goals while completing assigned tasks and providing exceptional customer service in a friendly, inclusive and safe manner to all hostel guests and visitors. The Front Desk/Hostel Assistant is flexible, adaptable and willing to help with all facets of hostel operations

    Posted August 2, 2016

    Posted August 2, 2016

    Provide friendly, inviting and helpful service to every guest or visitor that comes to HI Sacramento. This may include: by phone, email walk-in, face to face contact upon check in, and in all facets of hostel operations and interactions. 

  •  Maintain security and safety of the guests, their property, fellow employees and hostel property.
  •  Represent and promote HI mission and the hostel in a positive manner to the guests, callers, fellow employees, visitors and local officials. 
  • Be able to accurately and efficiently take individual and group reservations by phone, via email, or online booking systems and maintain all shift reports, logs, and necessary daily paperwork. 
  • Welcome, register, orient and supervise guests and provide group orientations. 
  • Provide information about HI, memberships, mission, the hostel and the local area in a friendly and positive manner to guests and visitors in person, over the phone, via email or other communication avenues. 
  • Handle cash and audit cash drawer to maintain accurate balances and charges. Collect and accurately process guest payments.
  • Have the ability to stand or sit for long periods of time; often times the length of a shift.
  • Have the ability to lift 40 pounds over your head with ease multiple times.
  • Have the ability to climb steps, stools and ladders and work with your arms over your head (i.e. making and changing top bunk beds, reaching for supplies on top shelves, reaching light fixtures, smoke detectors etc.) 
  • Make routine inspections of the property including all areas inside and outside of the hostel. 
  • Be available to work a flexible work schedule which may include: early mornings, afternoons, evenings, holidays, weekends, and willingness to handle schedule changes that may be required due to the needs of the business. 
  • Be a self-starter, work effectively and productively without supervision. Find things to clean and accomplish during your shift that benefits the hostel and the guest experience. 
  • Be able to react calmly, effectively and quickly in a crisis, with a guest issue or emergency with or without direction. 
  • Treat all guests, visitors and fellow employees with respect, courtesy and understanding. 
  • Perform housekeeping, laundry, cleaning, maintenance, bookkeeping, and other duties and tasks as assigned, as needed, or as discovered. 
  • Other duties and tasks as needed or discovered, or assigned by a supervisor or the General Manager. 

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • High school diploma
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • Must have an open schedule and be available both early in the morning and into the evening

Wages & Benefits 

  • Starting annual wages determined by HI USA on an annual basis
  • Up to 2 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Benefits package: medical, dental and vision

Please email a resume and cover letter to marc.edwards@hiusa.org be considered for the position. No phone calls, please. The cover letter, a maximum of one (1) page, should address the following topics:

1. Availability: Do you need any leave time in the next six months? Do you have anything in your schedule that would prohibit you working scheduled shifts? What days/times are you most available? 
2. Your travel experience: Highlighting any exposure to hosteling, international travel, cultural exchanges, and foreign language aptitude.
3. Why would you be perfect for the front desk at HI Sacramento?

HI Sacramento is a 501(c)3 non-profit and our mission is:"To help all, especially the young, gain a greater understanding of the world and its people through hostelling."


Posted July 12, 2016

Part-Time Maintence Technician, HI Point Reyes 

The hostel is operated by Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. HI Point Reyes is a 56-bed hostel providing low-cost, short-term overnight accommodations for over 11,000 educational and recreational travelers each year, and is the only lodging facility located in the Point Reyes National Seashore. 
This is a part-time, 24 hours per week, Maintenance Position.
The position requires a high paced, energetic individual with an eye for details. 

Responsibilities will include, but are not limited to:

  • Perform daily maintenance of the hostel buildings and grounds
  • Plan and complete long-term maintenance projects
  • Work closely with General Manager to coordinate projects
  • Individual is self-directed and able to work in a team environment (emphasis on open and clear communication)
  • Work honorably and efficiently without constant direct supervision
  • Work a flexible schedule 
  • Represent the hostel and HI USA positively to guests, vendors & National Park Service staff
  • Provide quality work in conjunction with HI USA quality standards
  • Utilize a computerized database of ongoing preventative maintenance and repairs
  • Other duties as assigned by the General Manager

Qualified Candidates will possess a combination of the following experience, skills and education:

  • Experience with power tools and light carpentry, painting, landscaping, and other maintenance skills
  • Familiarity with basic plumbing and electrical 
  • Tolerance for dust, paint, cleaning products, and other chemicals
  • Willingness to use proper safety equipment and precautions
  • Ability to interact professionally with inspectors and other government agents
  • Willingness to perform janitorial duties as needed
  • Willingness to perform pest control duties as needed
  • Excellent oral, communication and organizational skills.
  • Ability to use an online payroll system
  • Basic computer skills
  • Must be enthusiastic, dedicated and trustworthy

Job conditions and Physical Requirements:

  • Ability to stand for extended periods of time
  • Ability to operate power tools and use the appropriate safety measures to protect self and others
  • Ability to lift up to 45 lbs 
  • Ability to work on ladders, in attics, in crawl spaces, and other “unpleasant” locations.
  • Ability to carry, push and pull hand trucks, wheelbarrows and carts
  • Ability to maintain an appropriate appearance as defined by management
  • Ability to work healthily in an ocean front environment that can be wet, windy and dusty with wildlife, molds, fungus, and other allergens

Reports to: General Manager, HI Point Reyes
Salary and Hours: DOE, 24 hours per week. Position is eligible for healthcare benefits.

To apply for this position please submit a résumé and cover letter to hanna.morris@hiusa.org

HI Point Reyes                                    phone: 415-663-8811
P.O Box 247                                         fax: 415-663-8811
Point Reyes Station, CA 94956

Please no phone calls or walk-ins.
Hostelling International USA is an equal opportunity employer.


Posted August 5, 2016 

Guest Services Manager, HI San Francisco City Center

HI San Francisco City Center, a 220 bed hostel located near Civic Center in the Uptown Tenderloin - Little Saigon district, is currently seeking a dynamic and hospitality-minded Guest Services Manager to join our team. Working at a hostel allows you to meet people from points all over the globe, to experience and facilitate intercultural exchange, and to explain to people the world over how to get to the Golden Gate Bridge. City Center has a cozy and warm atmospherewith a unique vibe, to which each member of our eclectic staff contributes. 

The successful Guest Services Manager candidate will be an outgoing, professional motivator with great people skills as well as an inclination towards leadership, a contagiously good attitude, and the ability to provide excellent customer service day-in and day-out. The Guest Services Manager directly oversees the Front Desk operations including Front Desk Staff (around 12-15 employees) and takes the lead in day-to-day front desk activities, ensuring that we maintain our high standards and smooth, effective operations.

RESPONSIBILITIES

  • Oversee all day-to-day operations related to front desk to ensure smooth and efficient operations while maintaining high standards of customer service. 
  • Supervise Front Desk staff and provide a positive work environment free from conflict for all employees. 
  • Recruit, orient, train, and manage performance of Front Desk staff.
  • Work with guests on a daily basis, professionally handling guest issues
  • Manage front office expenses in accordance with occupancy and budget.
  • Inventory control and ordering and monthly reconciliation reports. 
  • Develop a high degree of proficiency with our property management software.
  • Perform daily audit accounting, cash reconciliation, and bank deposits.
  • Manage group reservations and interface with our Group Sales Department.
  • Initiate projects to improve front desk operations and hostel vibe.
  • Regularly work weekends with flexibility to work evenings, nights, and holidays as needed as well as being on-call to staff after hours. 

PREFERRED SKILLS/EXPERIENCE

  • High degree of responsibility and motivation
  • Excellent people skills and judgment
  • Excellent organizational skills and ability to manage multiple tasks/projects simultaneously
  • Familiarity with hospitality check-in and reservations systems/methods
  • Two years front desk work at hostel or related property
  • Previous supervisory or leadership experience
  • Problem solving and conflict resolution skills; ability to act effectively in a crisis
  • Strong written and oral communication skills
  • Strong cash handling skills
  • Computer literacy and familiarity with office applications (MS Word, Excel, Publisher)
  • Foreign language and travel experience a big plus
  • Patience and a sense of humor

REPORTS TO: Assistant General Manager

TO APPLY:
Please address the following questions in your cover letter and send it with your resume to Mellice, Assistant General Manager, at the email jobs.sfcitycenter@hiusa.org, with "Guest Services Manager" in the subject line. No phone calls, please.

  • Do you have any hospitality experience specifically in hostels? In any other hospitality fields?
  • What skills and personality do you feel you can bring to this position?
  • When are you available to start?
  • Are there days/times when you are unavailable to work? 
  • Do you have vacation plans or need time off in the next six months?

APPLICATION DEADLINE: Monday, August 15, 2016 or until position is filled.

COMPENSATION: Guest Services Manager is required to regularly work weekends and to have flexibility to work evenings, nights, and holidays as needed as well as being on-call to staff after hours. 

This salaried position also includes up to 3 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave as well as a liberal health benefits package including: medical, dental, vision, acupuncture and chiropractic coverage

Free accommodation across HI hostels in the US.

Salaried wage dependent on experience. 

HI USA is a Non-Profit organization with a mission “to help all, especially the young, gain a greater understanding of the world and its people through hostelling.” 

HI USA is an equal opportunity employer.


Posted August 24, 2016  

HI Marin Headlands 

Full Time Guest Service Supervisor 

We are situated in the remote Marin Headlands National Park in historic buildings operating a 107-bed hostel. We have a small, but efficient live-in staff that work tirelessly to make the best experience possible for our guests. If you are interested in working in a fast paced, exciting environment and meet people from all over the globe, this is the job for you!  If you love giving directions, recommending great hikes, sharing your favorite bayside hang out spot and motivating and mentoring staff, you’ll fit right in. We are a close staff and are looking for someone who can keep the hostel front desk running smoothly in chaos and motivate staff to develop the hostel when times are calmer. 

The Guest Service Supervisor is responsible for day-to-day front desk activities, ensuring excellent customer service to HI Marin Headland’s guests. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy. The successful Guest Service Supervisor candidate will be an outgoing, professional motivator with great people skills as well as an inclination towards leadership, a contagiously good attitude, and the ability to provide excellent customer service day-in and day-out. The Guest Service Supervisor takes the lead in day-to-day front desk activities, ensuring that we maintain our high standards and smooth, effective operations.

Responsibilities:

  • Ensure smooth and efficient operations while maintaining high standards of customer service. 
  • Day-to-day operational issues concerning front desk (and entire facility on weekends). 
  • Accurate registration of guests in accordance with ASSD operating system.
  • Process all reservation requests, cancellations and changes (via phone, reservation line, email or fax). 
  • Work in conjunction with HI USA Community Engagement to promote and facilitate all hostel events. 
  • Investigate reports of problems in any part of the hostel—resolve as able, refer to manager if necessary. 
  • Inventory control and monthly reconciliation reports
  • Maintaining and organizing brochures and tour pamphlets. 
  • Responding to and resolving guest complaints and concerns on weekends. 
  • Oversight of reservation system. 
  • Maintaining the change fund and making bank deposits. 
  • Manager On Duty on-call responsibilities 3 days per week. 
  • Assist GM in Developing, documenting, and implementing front desk policies and procedures. 
  • Assist GM in all aspects of group reservation, including all correspondence, contracts, and payments  
  • Assist with weekly inventory purchasing (complimentary breakfast, office supplies, etc.) 
  • General reservations oversight for all booking sources
  • Maintain front desk organization, training materials, and manuals
  • Train new staff members and mentor them as needed. Work with GM to discipline and develop staff.
  • Regularly work weekends with flexibility to work evenings, nights and holidays as needed
  • Other duties as assigned by the General Manager 

Preferred Skills:

  • High degree of responsibility and motivation
  • Excellent people skills and judgment
  • Exceptional organizational skills and ability to manage multiple tasks/projects simultaneously
  • Familiarity with hospitality check-in and reservations systems/methods
  • Two years front desk work at a hostel or related property
  • Previous supervisory or leadership experience
  • Problem solving and conflict resolution skills
  • Ability to act effectively in a crisis
  • Strong written and oral communication skills
  • Strong cash handling skills
  • Computer literacy and familiarity with office applications (MS Word, Excel)
  • Foreign language and travel experience a huge plus
  • Patience and a sense of humor

REPORTS TO: General Manager

HOURS: This is a full-time, non-exempt, position which requires work schedule flexibility with weekends and holidays, as well as on-call availability. This position requires regularly working on weekends.

BENEFITS: An employer-paid benefits package is provided, including health, dental, vision, life/disability insurance, an employee assistance program and a health advocacy program, as well as holiday, vacation and sick pay.  Employees receive free HI membership and free overnights at HI USA hostels. 

TO APPLY: Please address the following questions in your cover letter and email your resume detailing your interest in this hostel management position to Meghan Ellwood at meghan.ellwood@hiusa.org.  No phone calls please.  Resumes without a cover letter included will not be considered.