Join us!

Below is a list of job openings at the HI-USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI-USA website for employment opportunities elsewhere in the U.S.


Posted January 7, 2015

Part-time Front Desk Associate/Hostel Assistant, HI-Sacramento

The Front Desk/Hostel Assistant is responsible for making guests feel welcome and helping to create an environment that is fun, engaging, comfortable, and accepting of people from any background. Beyond this, the Front Desk/Hostel Assistant will assist hostellers with routine requests like check-in, check-out, and directions to various destinations in and around the city, information about local sights and services, hostel amenities and services, and other questions. In the event of an emergency, the Front Desk Associate/Hostel Assistant will need to assist hostellers and others on the property to exit safely, and provide necessary information to emergency personnel (police, fire fighters, medical personnel).

The primary goal of the Front Desk/Hostel Assistant is to promote HIUSA's mission and goals while completing assigned tasks and providing exceptional customer service in a friendly, inclusive and safe manner to all hostel guests and visitors. The Front Desk Associate/Hostel Assistant is flexible, adaptable and willing to help with all facets of hostel operations.

Reports to:

General Manager

Responsibilities will include, but are not limited to:

  • Provide friendly, inviting and helpful service to every guest or visitor who comes to HI-Sacramento. This may include: by phone, email, walk-in, face-to-face contact upon check-in, and in all facets of hostel operations and interactions.
  • Maintain security and safety of the guests, their property, fellow employees  and hostel property.
  • Represent and promote HI's mission and the hostel in a positive manner to the guests, callers, fellow employees, visitors and local officials.
  • Be able to accurately and efficiently take individual and group reservations by phone, via email, or online booking systems and maintain all shift reports, logs, and necessary daily paperwork.
  • Welcome, register, orient and supervise guests and provide group orientations.
  • Provide information about HI, memberships, mission, the hostel and the local area in a friendly and positive manner to guests and visitors in person, over the phone, via email or other communication avenues.
  • Handle cash and audit cash drawer to maintain accurate balances and charges. Collect and accurately process guest payments.
  • Have the ability to stand or sit for long periods of time; often times the length of a shift.
  • Have the ability to lift 40 pounds over your head with ease multiple times.
  • Have the ability to climb steps, stools and ladders and work with your arms over your head (i.e. making and changing top bunk beds, reaching for supplies on top shelves, reaching light fixtures, smoke detectors etc.)
  • Make routine inspections of the property including all areas inside and outside of the hostel.
  • Be available to work a flexible work schedule which may include: early mornings, afternoons, evenings, holidays, weekends, and willingness to handle schedule changes that may be required due to the needs of the business.
  • Be a self-starter, work effectively and productively without supervision. Find things to clean and accomplish during your shift that benefits the hostel and the guest experience.
  • Be able to react calmly, effectively, and quickly with a guest issue or emergency with or without direction.
  • Treat all guests, visitors and fellow employees with respect, courtesy and understanding.
  • Perform housekeeping, laundry, cleaning, maintenance, bookkeeping, and other duties and tasks as assigned, as needed, or as discovered.
  • Other duties and tasks as needed or discovered, or assigned by a supervisor or the General Manager.

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • High school diploma
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • Must have an open schedule and be available both early in the morning and into the evening

Wages & Benefits:
Starting hourly wages determined by HI-USA on an annual basis. Benefits package: medical, dental, vison.

Please email a resume and cover letter to marc.edwards@hiusa.org. No phone calls, please. Your cover letter, a maximum of one (1) page, should address the following topics:

  • Availability: Do you need any leave time in the next six months? Do you have anything in your schedule that would prohibit you working scheduled shifts? What days/times are you most available?
  • Your travel experience – Highlighting any exposure to hostelling, international travel, cultural exchanges, and foreign language aptitudes
  • Why would you be perfect for the front desk at HI-Sacramento?

 


Posted January 6, 2015

Front Desk Associate, HI-San Francisco City Center

HI-San Francisco City Center is currently seeking a flexible, full-time Front Desk Associate.  HI-San Francisco City Center is a 220 bed hostel located near the Civic Center in San Francisco.  The main priority of all employees is the safety and comfort of our guests. The front desk clerk takes the lead in ensuring excellent customer service to HI SF City Center guests.  This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at reception runs smoothly and efficiently and in accordance with hostel policy.

Responsibilities:

  • Familiarity with the HI-USA mission and hostel locations.
  • Act as a representative of HI-USA and its goals in a positive and professional manner.
  • Create an open, efficient and friendly presence at reception at all times.
  • Maintain building security and safety of the hostel as well as personal belongings of guests.
  • Provide accurate and timely information upon request.
  • Accurate registration of guests in accordance with ASSD operating system.
  • Process all reservation requests, cancellations and changes (via phone, reservation line, email or fax).
  • Maintain appearance at reception: keep order behind front desk, keep lobby clean and clear, stock front desk items.
  • Work in conjunction with Community Engagement Coordinator to promote and facilitate all hostel events.
  • Handle money accurately: count floats at beginning of shift and reconcile total receipts at end of shift.
  • Investigate reports of problems in any part of the hostel—resolve as able, refer to manager if necessary.
  • Assist with evacuation of building in case of emergency. Notify manager immediately.
  • This position requires the physical ability to perform any task associated with the operation of the hostel.
  • Attend meetings and training sessions as scheduled by management.
  • Help the hostellers in any way you can, including helping guests with theft, accident and incident reports.

Reports to:

Front Desk Manager

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • High school diploma
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • 2nd language a big plus
  • Must have an open schedule and be available both early in the morning and into the evening

Salary and Benefits:

  • Starting salary determined by HI-USA on an annual basis
  • Up to 3 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Liberal health benefits package: medical, dental, vision, acupuncture and chiropractic coverage
  • Free accommodation across HI hostels in the US.

To Apply:
Please address the following questions in your cover letter and send it with your resume to Mellice Hackett, Assistant General Manager, at the email jobs@hiccstaff.org, with "Full-Time Front Desk Associate" in the subject line. No phone calls, please.

  • Have you stayed in a hostel before?
  • What skills and personality do you feel you can bring to this position?
  • When are you available to start?
  • Are there days/times when you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?

APPLICATION DEADLINE: Thursday, January 15th 2015, or until position is filled.

HI-USA is an equal opportunity employer.


Posted November 26, 2014

Overnight Front Desk Associate, HI-San Francisco Downtown

HI-SF Downtown is a 340-bed hostel located in the heart of San Francisco. The number one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority.  The overnight front desk associate assists with overnight front desk activities, ensuring excellent customer service to HI-SF Downtown guests. The overnight associate also assists with night auditing duties and must be able to accurately handle money.

Responsibilities:

  • Act as a representative of HI USA and its goals in a positive and professional manner.
  • Make guests feel welcome and provide friendly and excellent service.
  • Deal with difficult situations calmly and professionally.
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues.
  • Maintain security and safety in the building, and enforce hostel policies.
  • Accurate registration of guests in property management system.
  • Process reservation requests, cancellations, and changes (via phone, Internet, or e-mail).
  • Administer night audit duties and reporting.
  • Work honorably and efficiently without constant direct supervision.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Work in conjunction with Activities Coordinator and management staff to promote hostel events.
  • Handle money accurately.
  • Minor cleaning duties.
  • This position requires the physical ability to perform any task associated with the operation of the hostel.
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager.

Reports to: 

Front Desk Manager

Preferred Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multitask in a fast-paced environment
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling and consistently work overnights

Hours:

This is a part-time, non-exempt position working approximately 24 hours per week. Flexibility is needed as night and weekend hours are required. 

Benefits:

This is an hourly position that includes a healthy benefits package with 75% employer contribution (Medical, Dental, Vision, etc.) as well as extra pay for holidays worked. 

To Apply:

Please answer the following questions and FORWARD WITH YOUR RESUME AND COVER LETTER by January 15, 2015, to andy.stevenson@hiusa.org. 

  • Have you stayed in a hostel before? 
  • When are you available to start? 
  • Are there days/hours you are unavailable to work? 
  • Do you have vacation plans or need time off in the next six months? 
  • Have you worked overnight shifts before?

 

HI USA is an equal opportunity employer.

 


 

Posted September 16, 2014

Maintenance Technician and Sustainability Assistant, HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse has 59 beds in both dormitory-style and private rooms. The property comprises 4 buildings, 12 rooms, 4 living rooms, 4 kitchens, 8 bathrooms, a hot tub, staff quarters, and a water well and tank. The hostel is located within a State Historic Park. The hostel serves 13,000 educational and recreational travelers annually, and is home to an environmental education program for school children, which operates six months a year. The hostel operates under HI USA and county sustainability requirements.  

Maintenance Technician Responsibilities:

  • 16 hours per week 
  • Maintain all hostel buildings, grounds, equipment, and furnishings in good repair at all times
  • Ensure compliance with state and local building, health, and safety codes, HI Quality Standards, third-party and county eco-certification requirements
  • Identify all on-going maintenance needs, prioritize and provide timely follow-through
  • Formulate and administer preventative maintenance plan for entire site
  • Report on and record tasks and maintain online check lists on daily and weekly basis
  • Perform basic plumbing and electrical repairs and maintenance
  • Perform basic carpentry projects including renovation of hostel buildings, fencing, etc.
  • Prepare surfaces and paint interiors and exteriors of hostel buildings as needed
  • Change and repair locks, deadbolts, laundry machines, vacuums and other hardware
  • Repair roofs of all buildings as needed
  • Maintain hot tub in good repair at all times including purchase of necessary supplies and compliance with county requirements
  • Provide on-call assistance for emergencies at all times
  • Repair and maintain equipment including purchase of necessary supplies
  • Repair and maintain equipment including laundry machines, vacuums, stoves, refrigerators, hand and power tools, water heaters, small kitchen appliances, office machines, etc.
  • Purchase tools and supplies required to perform job
  • Keep workshop clean and organized
  • Maintain accurate records of work performed
  • Other duties as assigned by the Hostel Manager, Sustainability Coordinator and/or Operations Director

Maintenance Technician Qualifications:

  • Experience in building trades or building maintenance field
  • Demonstrated ability in plumbing installation and repair, minor electrical repair, rough and finish carpentry, painting, and roof repair
  • Cooperative attitude and ability to work (and live) well with diverse group of people
  • Demonstrated ability to work effectively without immediate supervision
  • Accurate, neat and thorough record-keeping
  • Flexibility regarding work schedule – working evenings, early mornings, holidays and weekends may be required
  • Possession of a working vehicle, preferably a truck
  • Hostelling experience and/or knowledge and appreciation for the mission of HI USA

Sustainability Assistant: 

This position will require a general interest in business sustainability management systems and sustainable tourism. 

Responsibilities include:

  • 8 hours per week
  • Lead preparation of the property level documentation, checklists, logs, etc. required for Sustainable Tourism Education Program™ (STEP) third-party Eco-Certification and the Bay Area County Green Business certification
  • Collecting and entering data on a variety of sustainability and green-house-gas indicators
  • Conducting property level waste audits
  • Documenting non-toxic, biodegradable, local, certified organic, recycled and fair trade products used and/or sold on site
  • Creating signage promoting local volunteer opportunities and sustainable tourism
  • Editing HI-USA Sustainability Policy for use at property level 
  • Participating in external STEP Audit during the week of Sept 22, 2014
  • Fulfill Bay Area County Green Business certification requirements
  • Other related duties as assigned 

Desired Skills and Experience:

  • Ability to organize a wide range of information and data sets
  • Excellent attention to detail and ability to multi-task 
  • Proficiency in data entry, Microsoft Office Suite and Google Drive
  • General familiarity with databases and dashboards
  • Ability to articulate high-level sustainability information both orally and in writing
  • Ability to work professionally both independently and as part of a team
  • Ability to coordinate workflow with Hostel Management and HI USA Sustainability Coordinator
  • Ability to meet deadlines in a fast-past working environment

Reports to:

Hostel Manager

Hours:

This is a 24-32 hour per week position; live off-site. 

To Apply:

Submit cover letter with either résumé or application (call or pick-up at hostel office) to:

HI-Pigeon Point Lighthouse
Jeff Parry, General Manager
210 Pigeon Point Road
Pescadero, CA 94060

Jeff.Parry@hiusa.org

 

HI USA is an equal opportunity employer.