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Below is a list of job openings at HI-USA Golden Gate Council and our eight Northern California hostels. Please visit the national HI-USA website for employment opportunities elsewhere in the U.S.


Posted April 18, 2014

Front Desk Agent / Evening Cafe Server, HI-San Francisco City Center

HI-San Francisco City Center is currently seeking a flexible, part-time Front Desk Associate / Evening Café Server. HI-San Francisco City Center is a 220-bed hostel located near the Civic Center in San Francisco.  The main priority of all employees is the safety and comfort of our guests. The front desk clerk takes the lead in ensuring excellent customer service to HI-SF City Center guests.  This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at reception runs smoothly and efficiently and in accordance with hostel policy. Our café is a place for our hostel’s numerous guests to interact, kick back and enjoy a selection of local/imported beers & wine and simple food items.  The Evening Café Server is an energetic and sociable customer service agent whose main priority is the responsible sale of alcoholic beverages, as well as ensuring guests' comfort, safety, and enjoyment. 

Responsibilities

    • Familiarity with the HI-USA mission and hostel locations.
    • Act as a representative of HI-USA and its goals in a positive and professional manner.
    • Create an open, efficient and friendly presence at reception at all times.
    • Maintain building security and safety of the hostel as well as personal belongings of guests.
    • Provide accurate and timely information upon request.
    • Accurate registration of guests in accordance with ASSD operating system.
    • Process reservation requests, cancellations and changes (via phone, reservation line, e-mail or fax).
    • Maintain appearance at reception: keep order behind front desk, keep lobby clean and clear, stock front desk items. 
    • Work in conjunction with Community Engagement Coordinator to promote and facilitate all hostel events.
    • Handle money accurately: count floats at beginning of shift and reconcile total receipts at end of shift.
    • Investigate reports of problems in any part of the hostel—resolve as able, refer to manager if necessary.
    • Assist with evacuation of building in case of emergency. Notify manager immediately.
    • This position requires the physical ability to perform any task associated with the operation of the hostel.
    • Attend meetings and training sessions as scheduled by management.
    • Help the hostellers in any way you can, including helping guests with theft, accident and incident reports. 
    • Serve beer/wine in accordance with local/state/federal laws. 
    • Order food & beverages as needed to keep café well supplied. 
    • Prepare light food items (cold plates). 
    • Light cleaning, washing dishes, wiping down tables, sweeping, etc.
    • Other duties assigned by management team.

Required Skills/Experience

    • Excellent customer service skills
    • Computer literacy
    • Ability to multi-task in a fast-paced environment
    • High school diploma
    • First-aid certification or willingness to become certified
    • Service/hospitality or related experience
    • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
    • Positive attitude and sense of humor
    • Ability to be flexible with scheduling
    • 2nd language a big plus

Reports to

Front Desk Manager

Salary and Benefits

    • Starting salary determined by HI-USA on an annual basis
    • Up to 3 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
    • Liberal health benefits package: medical, dental, vision, acupuncture and chiropractic coverage
    • Free accommodation at HI hostels across the US.

To Apply

Please send a cover letter and resume by Tuesday May 2, 2014 to Scott Thomas, Front Desk Manager, at jobs@hiccstaff.org, with "Part-Time Front Desk Associate / Evening Café Server" in the subject line. No phone calls, please.

Please address the following in your cover letter:

    • Have you stayed in a hostel before?
    • What skills and personality do you feel you can bring to this position?
    • When are you available to start?
    • Are there days/times when you are unavailable to work?
    • Do you have vacation plans or need time off in the next six months?

 

HI-USA is an equal opportunity employer.

 


 

Posted April 17, 2014

Naturalist (On-call), HI-USA Northwest Region

 

Hostelling International USA hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project.

Outdoor Hostel Adventures is an environmental education program that introduces youth to the excitement of the natural world. Each year more than 1,500 participants encounter wildlife, tidepools, native plants, and star-filled skies during day and overnight trips at four hostels: HI-Marin Headlands, HI-Point Reyes, HI-Point Montara Lighthouse and HI-Pigeon Point Lighthouse. The hostels are located in unique coastal settings that provide diverse habitats for hands-on learning and discovery. More than 30,000 youth have participated in the program since it was established in 1986.

HI-USA seeks on-call Naturalists to plan and lead outdoor, environmental education programs for K-12 students and adult participants in the Marin Headlands, Point Reyes National Seashore, Point Montara and Pigeon Point. Naturalists are assigned on an as-needed basis to conduct day and overnight programs which introduce participants to the hostelling experience, while helping them to develop:  

    • An appreciation and respect for nature through sensory awareness 
    • A sense of place for the areas that they are in 
    • An understanding of the principles of ecology, and the relationship between the natural and the urban worlds 
    • An awareness of the human impact and dependence on the environment, and a sense of stewardship that promotes responsibility in their own lives 
    • Communication, teamwork, and leadership skills

Responsibilities

    • Lead groups of 10-30, all ages, in day and night hikes, and interactive environmental education activities.
    • Develop program materials.
    • Plan and implement programs according to group needs.
    • Work with other naturalist staff to plan and lead large group activities.
    • Administer program forms to teachers and group leaders.

Goals and Expectations

    • Provide a safe experience for participants; handle emergencies responsibly.
    • Provide a FUN and ENGAGING experience, for both students and group leaders.
    • Meet the goals and expectations of the teachers/group leaders.
    • Provide an inclusive environment for all students.

Qualifications 

    • Outdoor education/naturalist experience: training or experience in implementing a wide range of environmental education activities focusing on ecological concepts, team building, sensory awareness, and environmental awareness 
    • Experience working with youth ages K-12 and adults in outdoor education
    • Ability to plan and develop curriculum 
    • Flexibility in adapting to various group sizes and developmental abilities 
    • CPR and Basic First Aid certification 
    • Knowledge of flora and fauna located at the Marin Headlands, Point Reyes National Seashore, and Fitzgerald Marine Reserve (Point Montara) and Pigeon Point preferred 
    • Prior experience working with inner-city youth preferred
    • Ability to lift 50 lbs
    • Ability to walk up to six miles for four consecutive days
    • Ability to travel independently to all program sites
    • Reports to: Educational Programs Manager 

Hours

This is a part-time, on-call position. 

Compensation

$140-$160 per day and evening program. Naturalists also receive free overnights at HI-USA hostels and free Hostelling International membership. 

To Apply

Please send cover letter and resume by May 12, 2014, to:

Human Resources, Educational Programs

HI-USA Northwest Region

1212 Market Street, Suite 310 94102

San Francisco, CA   

sofia.qureshi@hiusa.org

No phone calls, please.

 

HI-USA is an equal opportunity employer.

 


Posted April 8, 2014

Community Engagement Coordinator, HI-San Francisco Fisherman's Wharf

Hostelling International USA is seeking a dedicated and outgoing individual to take on the role of full-time Community Engagement Coordinator for our San Francisco Fisherman's Wharf location. Hostelling International is a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling.

HI-San Francisco Fisherman's Wharf is a 160-bed hostel serving more than 30,000 people annually. The Community Engagement Coordinator is responsible for generating measurable results in activities participation, fun factor, and overall satisfaction. The position requires a flexible schedule including mornings and evenings (often on the same day), weekdays, weekends, and holidays. The successful candidate will be a "people person" who genuinely enjoys engaging with guests, and showcasing our hostel and city. The candidate will ensure that people of all ages, backgrounds, and tastes are welcomed into a comfortable atmosphere and given entertaining opportunities to connect with each other and our community.

Responsibilities

    • Take responsibility for generating an inviting and fun vibe within the hostel.
    • Lead guest activities inside and outside of the hostel.
    • Act as primary contact for guests and third parties regarding social events and related partnerships.
    • Partner with local merchants to offer discounts and specials to our guests.
    • Build relationships with artists, musicians, and venues to schedule performances and hostel-specific events.
    • Develop a repertoire of interesting and engaging activities to expose our guests to local culture.
    • Create and maintain in-hostel displays, event boards, staff wall, etc.
    • Coordinate holiday and special events for hostel guests and HI staff.
    • Plan and organize community-based events to introduce hostelling and bring locals into the hostel.
    • Research and promote San Francisco's cultural diversity, festivals, and unique attractions and provide a means to alert guests to what's happening in the city.
    • Support the front-desk staff in welcoming guests and providing information.
    • Develop promotional materials and recruit participants.
    • Maintain a calendar of planned activities to be posted online and in-house.
    • Provide up-to-date activities information to Marketing Department.
    • Develop reports to track and evaluate participation and success of activities.
    • Engage hostel guests and fans through social media, announce featured local events and activities, take and post photos of daily hostel happenings and activities.
    • Manage hostel Facebook page, regularly posting appropriate content and responding to all comments and posts in a timely manner.
    • Meet with managers and other Community Engagement Coordinators to plan larger-scale multi-property events and exchange ideas.
    • Other duties as assigned by General Manager.

Qualifications

    • High school diploma
    • 2+ years of customer service/sales/concierge experience
    • A positive attitude and high level of energy
    • Ability to work within a budget and evaluate value and return on various activities
    • A creative spirit and willingness to experiment
    • Excellent written and verbal communication skills
    • Professionalism and ability to maintain positive relationships with business partners

Reports to

General Manager

Hours

This is a full-time, salaried, exempt position requiring work schedule flexibility with weekends and holidays.

Benefits

An employer-paid benefits package is provided, including health, dental, vision, chiropractic, and acupuncture insurance, as well as holiday, vacation, and sick pay. Employees receive free HI membership and free overnights at HI-USA hostels.

To Apply

Please send cover letter and résumé via e-mail to mbyrnes@sfhostels.org by April 18, 2014. No phone calls, please.

HI-USA is an equal opportunity employer.

 

 


Posted April 8, 2014

Front Desk Associate - Seasonal/On Call, HI-SF Downtown

Hostelling International USA is seeking a dedicated and outgoing individual to take on the role of seasonal part-time Front Desk Associate for our San Francisco Downtown location. Hostelling International is a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling.

HI-San Francisco Downtown is a 330-bed hostel located in the heart of San Francisco. The number-one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority. The front desk associate assists with day-to-day front-desk activities, ensuring excellent customer service to all HI-SF Downtown guests. This is a SEASONAL, ON-CALL hourly position averaging 16-32 hours (2-4 shifts) per week.  Candidates must be able to work flexible hours, weekends/holidays, and additional shifts.

Responsibilities

    • Act as a representative of HI-USA and its goals in a positive and professional manner.
    • Make guests feel welcome and provide friendly and excellent service and information.
    • Deal with difficult situations calmly and professionally.
    • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues.
    • Maintain security and safety in the building, and enforce hostel policies.
    • Accurate registration of guests in property management system.
    • Process reservation requests, cancellations, and changes.
    • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
    • Work honorably and efficiently without constant direct supervision.
    • Work in conjunction with Activities Coordinator and management staff to promote hostel events.
    • Handle money accurately.
    • Minor cleaning duties.
    • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs., and stand for long periods of time.
    • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager.

Reports to

Front Desk Manager

Preferred Skills/Experience

    • Excellent customer-service skills
    • Computer literacy
    • Ability to multi-task in a fast-paced environment
    • First aid certification or willingness to become certified
    • Service/hospitality or related experience
    • Ability to climb stairs and access top bunk beds
    • Positive, willing attitude and sense of humor
    • Ability to be flexible with scheduling 

Hours

This is an on-call, non-exempt, seasonal hourly position, averaging 16-32 hours (2-4 shifts) per week. 

We are hiring specifically for an ON-CALL SEASONAL FRONT DESK position. Shifts vary and can range from 7:00 a.m. –3:00 p.m. to 4:00 p.m. – 12:00 a.m., and may also include occasional overnight shifts from 11:30 p.m. – 7:30 a.m. Work schedules are not guaranteed — candidates must be able to work additional shifts, weekends/holidays. 

Benefits

This is a seasonal, on-call position and, as such, is not eligible for benefits. 

To Apply

Please answer the following questions and FORWARD WITH YOUR RESUME AND COVER LETTER (attached as Microsoft Word Document or PDF) by April 21st, 2014, to andy.stevenson@hiusa.org. No calls or in-person applications, please.

    • Have you stayed in a hostel before? 
    • When are you available to start? 
    • Are there days/hours you are unavailable to work? 
    • Do you have vacation plans or need time off in the next six months? 
    • What customer service or hospitality experience have you had? 

Hostelling International USA is an equal opportunity employer.


Posted March 2014

Hostel Assistant – Live out, Part-time (16-20 hours/week) -- HI-Sacramento

Hostelling International USA is seeking a part-time Hostel Assistant. The number-one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority.  The hostel assistant helps with day-to-day desk activities, ensuring excellent customer service to all HI- Sacramento guests.

The hostel is operated by HI-USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. HI-Sacramento is a 68-bed hostel providing low-cost, short-term overnight accommodations for around 10,000 educational and recreational travelers each year.

See more at www.norcalhostels.org/sac

Essential Job Functions:

    • Welcoming, registering, orienting, and supervising guests.
    • Taking reservations via telephone, e-mail, and an online system.
    • Responding to and resolving guest inquiries, issues, comments, and feedback.
    • Proficiently operating our computerized property management system.
    • Maintaining security and safety of the hostel, grounds, and personal belongings of guests.
    • Providing information about HI-USA, the hostel, and the local area to guests and visitors.
    • Housekeeping, laundry, maintenance and grounds-keeping duties. 
    • Other duties as needed and as assigned by the General Manager.

Qualifications:

    • Must have customer service experience and enjoy working with and engaging with people.
    • Positive, helpful attitude, enthusiastic, dedicated, and trustworthy.
    • GED or equivalent work-related experience.
    • Excellent communication and organizational skills.
    • Experience with PCs, MS Windows OS and the MS-Office Suite.
    • Accurate, neat and thorough record keeping with experience reconciling a daily cash drawer and inventory.
    • Demonstrated ability to work effectively without immediate supervision.
    • Adaptability and willingness to work and complete a variety of shifts and tasks.
    • Conflict-resolution skills and ability to act effectively in a crisis.
    • Hostelling experience and support of the mission and goals of HI-USA.
    • Must be flexible regarding work schedule -- this position is for 20 hours a week (weekends, possible overnights and holidays)     

Job Conditions and Physical Requirements: 

    • Ability to stand for extended periods of time.
    • Ability to lift up to 40 lbs.
    • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunks, dryers.
    • Ability to carry, push, and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.
    • Ability to maintain an appropriate appearance as defined by management.
    • Ability to work healthily in an environment that can be wet, windy, and dusty, with wildlife, molds, and other allergens.

Reports to:  

General Manager 

Hours:  

Up to 20 hours per week (part-time, non-exempt, hourly position). Must be willing to work weekends, overnights and holidays.

To Apply:  

Please submit a résumé and cover letter by April 20th, 2014 to: marc.johnson@hiusa.org as a file attachment (.doc, .PDF, format only). In your cover letter please describe, in detail, why this position would be more than just “a job” for you and what you would bring to the position to make you the best choice for our new Hostel Assistant.  Applicants who do not follow the stated directions will not be considered for the position.  Please no phone calls or walk-ins.

HI-USA is an equal opportunity employer.

  


  

Posted January 23, 2014

Hostel Assistant (Live Out, Part-Time -- 20 Hours/Week), HI-Point Montara

The hostel is operated by HI-USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. HI-Point Montara Lighthouse is a 50-bed hostel providing low-cost, short-term overnight accommodations for over 10,000 educational and recreational travelers each year. Additionally, the lighthouse has over 10,500 visitors each year. 

This is a part-time (up to 20 hours a week) live-out Hostel Assistant position. Flexibility in your schedule is a plus!

The position requires extraordinary customer service and interpersonal communication skills. 

Responsibilities will include, but are not limited to:

    • Welcoming, registering, orienting, and supervising guests.
    • Taking reservations via telephone, e-mail, and an online system.
    • Responding to and resolving guest inquiries, issues, comments and feedback.
    • Proficiently operating our computerized property management system.
    • Maintaining security and safety of the hostel, grounds and personal belongings of guests.
    • Providing information about HI-USA, the hostel, and the local area to guests and visitors.
    • Housekeeping, laundry, maintenance and grounds-keeping duties. 
    • Other duties as assigned by the General Manager.

Qualified Candidates will possess a combination of the following experience, skills and education:

    • Must have customer service experience and enjoy working with the public.
    • Enthusiastic, dedicated, and trustworthy.
    • GED or equivalent work-related experience.
    • Excellent oral, communication, and organizational skills.
    • Experience with PCs, MS Windows OS and the MS-Office Suite.
    • Accurate, neat, and thorough record keeping with experience reconciling a daily cash drawer and inventory.
    • Demonstrated ability to work effectively without immediate supervision.
    • Adaptability and willingness to do a variety of tasks.
    • Conflict resolution skills and ability to act effectively in a crisis.
    • Hostelling experience and support of the mission and goals of HI-USA.
    • Must be flexible regarding work schedule; this position is for 20 hours a week (weekends and holidays)     

Job conditions and Physical Requirements:

    • Ability to stand for extended periods of time.
    • Ability to lift up to 40 lbs.
    • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunks, dryers.
    • Ability to carry, push, and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.
    • Ability to maintain an appropriate appearance as defined by management.
    • Ability to work healthily in an environment that can be wet, windy, and dusty, with wildlife, molds, and other allergens.

Reports to: General Manager

Hours: up to 20 hours per week (part-time, non-exempt, hourly position). Must be willing to work holidays and weekends.

To apply
Please submit a résumé and cover letter to: employment@montarahostel.org as a file attachment (.doc, .PDF, format only). 

In your cover letter please describe, in detail, a situation in which you have had to overcome a communication barrier.  Please include an explanation as to how you resolved the situation, and what you learned from it. Application deadline is February 1st, 2014, or until position is filled

Applicants who do not follow the stated directions will not be considered for the position.

Please no phone calls or walk-ins.

HI-USA is an equal opportunity employer.