Join us!

Below is a list of job openings at the HI USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI USA website for employment opportunities elsewhere in the U.S.

  • Full-Time Front Desk/Hostel Assistant, HI Sacramento
  • Guest Services Manager, HI San Francisco City Center
  • Full-Time Guest Service Associate, HI Marin Headlands 
  • Part-Time Group Sales Coordinator, Northwest Central Office
  • Full-Time Group Sales Coordinator, Northwest Central Office
  • Full-Time Guest Services Associate, HI San Francisco Fisherman's Wharf 



    Posted August 2, 2016

    Full-Time Front Desk/Hostel Assistant, HI Sacramento 

    The Front Desk/Hostel Assistant is responsible for making guests feel welcome and helping to create an environment that is fun, engaging, comfortable, and accepting of people from any background (race, creed or religion, nationality or place of origin, political leaning, socio-economic background, sexual orientation, and any other protected class of person). Beyond this, the Front Desk/Hostel Assistant will assist hostellers with routine requests like check-in, checkout, and directions to various destinations in and around the city, information about local sights and services, hostel amenities and services, and other questions. In the event of an emergency, the Front Desk/Hostel Assistant will need to assist hostellers and others on the property to exit safely, provide necessary information to emergency personnel (police, fire fighters, medical personnel).

    The primary goal of the Front Desk/Hostel Assistant is to promote HI USA's mission and goals while completing assigned tasks and providing exceptional customer service in a friendly, inclusive and safe manner to all hostel guests and visitors. The Front Desk/Hostel Assistant is flexible, adaptable and willing to help with all facets of hostel operations

    Posted August 2, 2016

    Posted August 2, 2016

    Provide friendly, inviting and helpful service to every guest or visitor that comes to HI Sacramento. This may include: by phone, email walk-in, face to face contact upon check in, and in all facets of hostel operations and interactions. 

  •  Maintain security and safety of the guests, their property, fellow employees and hostel property.
  •  Represent and promote HI mission and the hostel in a positive manner to the guests, callers, fellow employees, visitors and local officials. 
  • Be able to accurately and efficiently take individual and group reservations by phone, via email, or online booking systems and maintain all shift reports, logs, and necessary daily paperwork. 
  • Welcome, register, orient and supervise guests and provide group orientations. 
  • Provide information about HI, memberships, mission, the hostel and the local area in a friendly and positive manner to guests and visitors in person, over the phone, via email or other communication avenues. 
  • Handle cash and audit cash drawer to maintain accurate balances and charges. Collect and accurately process guest payments.
  • Have the ability to stand or sit for long periods of time; often times the length of a shift.
  • Have the ability to lift 40 pounds over your head with ease multiple times.
  • Have the ability to climb steps, stools and ladders and work with your arms over your head (i.e. making and changing top bunk beds, reaching for supplies on top shelves, reaching light fixtures, smoke detectors etc.) 
  • Make routine inspections of the property including all areas inside and outside of the hostel. 
  • Be available to work a flexible work schedule which may include: early mornings, afternoons, evenings, holidays, weekends, and willingness to handle schedule changes that may be required due to the needs of the business. 
  • Be a self-starter, work effectively and productively without supervision. Find things to clean and accomplish during your shift that benefits the hostel and the guest experience. 
  • Be able to react calmly, effectively and quickly in a crisis, with a guest issue or emergency with or without direction. 
  • Treat all guests, visitors and fellow employees with respect, courtesy and understanding. 
  • Perform housekeeping, laundry, cleaning, maintenance, bookkeeping, and other duties and tasks as assigned, as needed, or as discovered. 
  • Other duties and tasks as needed or discovered, or assigned by a supervisor or the General Manager. 

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • High school diploma
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • Must have an open schedule and be available both early in the morning and into the evening

Wages & Benefits 

  • Starting annual wages determined by HI USA on an annual basis
  • Up to 2 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Benefits package: medical, dental and vision

Please email a resume and cover letter to marc.edwards@hiusa.org be considered for the position. No phone calls, please. The cover letter, a maximum of one (1) page, should address the following topics:

1. Availability: Do you need any leave time in the next six months? Do you have anything in your schedule that would prohibit you working scheduled shifts? What days/times are you most available? 
2. Your travel experience: Highlighting any exposure to hosteling, international travel, cultural exchanges, and foreign language aptitude.
3. Why would you be perfect for the front desk at HI Sacramento?

HI Sacramento is a 501(c)3 non-profit and our mission is:"To help all, especially the young, gain a greater understanding of the world and its people through hostelling."


Posted August 24, 2016  

HI Marin Headlands 

Full Time Guest Service Associate 

HI Marin Headlands is hiring! We are a 107-bed hostel operated by the Northwest Region of Hostelling International USA, a non-profit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The region operates ten hostels around Northern California and Oregon, and also provides outdoor and intercultural education programs for youth. HI Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a proactive and energetic guest service associate.

FRONT DESK RESPONSIBILITIES

  • Provide a welcoming atmosphere, while maintaining a clean and secure facility.
  • Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner.
  • Provide quality customer service and information.
  • Register guests in accordance with a POS operating system.
  • Accurately record payment and registration information with strong attention to detail.
  • Provide reservation information in person and over the phone, including taking individual reservations, cancellations and changes.
  • Offer detailed information and reservation assistance with Hostelling International hostels in the Northwest region.
  • Multi-task and remain calm in stressful situations.
  • Work honorably and efficiently without constant direct supervision.
  • Complete extra projects self-initiated or assigned by the General Manager and Assistant General Manager.
  • Provide on-call assistance in emergencies any time while on the hostel premises.

CLEANING RESPONSIBILITIES

  • Responsible for returning the hostel to a sanitary condition that will make the evening’s guests comfortable.
  • Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
  • Complete special deep cleaning projects self-initiated or assigned by a manager.
  • Perform a daily “bed check” to insure that the required numbers of beds are available for that evening’s guest.
  • Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning of guest rooms, bathrooms and common areas
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.  

QUALIFICATIONS

  • Positive, up-beat, and willing attitude
  • Time management and multi-tasking skills a must!
  • Eager to work as part of a team
  • Commitment to sustainable and environmentally conscious practices
  • Open and flexible availability
  • Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus

 REPORTS TO: General Manager

HOURS: 28-40 hours per week depending on season and vacation coverage for other co workers. This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on-call overnight duties. Flexibility in scheduling is needed. Guest Service Associates work a combination of both desk and cleaning shifts.
Desk shift hours:7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m.
Cleaning shift hours vary per season.

BENEFITS

Guest Service Associates may choose to live on or off site. As part of their compensation, employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this all HI Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the National Park Service.

Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that employees be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times. Significant others are not permitted to live on site with employees.

Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked per week.

TO APPLY

Please send in your cover letter and resume to:
meghan.ellwood@hiusa.org

No phone calls, please. Resumes sent without a cover letter will not be considered. 


Posted September 21, 2016

Part-Time Group Sales Coordinator

Reports To: Group Sales Manager
Location: San Francisco
FLSA: Non-Exempt
<Job Family/Level: Sales/Coordinator
Travel Required: N/A

Summary:

Hostelling International USA (HI USA) is seeking a Group Sales Coordinator to support the group sales efforts of its three San Francisco hostels, as well as HI Marin Headlands, HI Point Reyes, and HI Sacramento, by performing administrative duties. This position will be responsible for assisting the Group Sales Manager in coordinating group reservations and ensuring quality service for groups, as well as helping with the onboarding of three new hostels in the near future.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, HI USA hostels provide quality accommodations and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought‐after destinations. HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project.

Responsibilities:

  • Maintain communication with the Group Sales Manager and hostels
  • Respond to all calls, e‐mails, faxes, and on‐site inquiries from potential group business through established procedures
  • Ensure no leads are abandoned and all calls/e‐mails/faxes are responded to
  • Educate group contacts about hostelling and determine properties that fit client needs
  • Maintain positive relationships with all group leaders
  • Maintain client files including correspondence, credit card info and signed contracts
  • Make changes (adding/subtracting beds, cancelling reservations) and bill accordingly
  • Make note of special needs for groups (wheelchair access, etc.)
  • Communicate with hostels on status of group information
  • Coordinate with hostel management staff to maintain seamless booking process
  • Tabulate and record group overnights and revenues on monthly reports
  • Work cooperatively with hostel, regional, and national staff members in a manner consistent with a team philosophy
  • Other duties as assigned by management

HI USA is an Equal Opportunity Employer.

Skills/Qualifications:

  • Excellent professional writing and proofreading skills
  • Demonstrated ability to coordinate and collaborate with diverse personalities
  • Ability to verbally communicate effectively
  • Heightened organizational skills
  • Advanced working knowledge of Microsoft Excel (generate reports and use functions)
  • Demonstrated passion for travel and experience as a budget traveler
  • Familiarity with HI USA’s Northern California hostels
  • Demonstrated sales experience
  • Hospitality experience a plus
  • Ability to work independently

This is a Part-Time 20 -24 hour a week position.

Application:

To apply, please send resume careers@hiusa.org referencing Part-time Group Sales Coordinator in the subject line.


Posted September 21, 2016 

Group Sales Coordinator

Reports To: Group Sales Manager
Location: San Francisco
FLSA: Non-Exempt
Job Family/Level: Sales/Coordinator
Travel Required: N/A

Summary:

Hostelling International USA (HI USA) is seeking a Group Sales Coordinator to support the group sales efforts of its three San Francisco hostels, as well as HI Marin Headlands, HI Point Reyes, and HI Sacramento, by performing administrative duties. This position will be responsible for assisting the Group Sales Manager in coordinating group reservations and ensuring quality service for groups, as well as helping with the onboarding of three new hostels in the near future.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, HI USA hostels provide quality accommodations and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought‐after destinations. HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project.

Responsibilities:

  • Maintain communication with the Group Sales Manager and hostels
  • Respond to all calls, e‐mails, faxes, and on‐site inquiries from potential group business through established procedures
  • Ensure no leads are abandoned and all calls/e‐mails/faxes are responded to
  • Educate group contacts about hostelling and determine properties that fit client needs
  • Maintain positive relationships with all group leaders
  • Maintain client files including correspondence, credit card info and signed contracts
  • Make changes (adding/subtracting beds, cancelling reservations) and bill accordingly
  • Make note of special needs for groups (wheelchair access, etc.)
  • Communicate with hostels on status of group information
  • Coordinate with hostel management staff to maintain seamless booking process
  • Tabulate and record group overnights and revenues on monthly reports
  • Work cooperatively with hostel, regional, and national staff members in a manner consistent with a team philosophy
  • Other duties as assigned by management.

HI USA is an Equal Opportunity Employer.

Skills/Qualifications:

  • Excellent professional writing and proofreading skills
  • Demonstrated ability to coordinate and collaborate with diverse personalities
  • Ability to verbally communicate effectively
  • Heightened organizational skills
  • Advanced working knowledge of Microsoft Excel (generate reports and use functions)
  • Demonstrated passion for travel and experience as a budget traveler
  • Familiarity with HI USA’s Northern California hostels
  • Demonstrated sales experience
  • Hospitality experience a plus
  • Ability to work independently

Application:

To apply, please send resume careers@hiusa.org referencing Group Sales Coordinator in the subject line.


Posted October 6, 2016 

Full-Time Guest Services Associate, HI San Francisco Fisherman's Wharf

Hostelling International USA is seeking a full time Guest Services Associate for HI San Francisco Fisherman’s Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. This position is available immediately, and is most suited for enthusiastic, reliable, hard-working personalities.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodation and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought-after destinations. 

HI USA hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project. 

HI San Francisco Fisherman’s Wharf is a 172-bed hostel which hosts approximately 20,000 overnight guests each year. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.

RESPONSIBILITIES

  • Create a fun, welcoming atmosphere and maintain a clean, secure facility.
  • Deal with difficult situations calmly and professionally.
  • Assist domestic and international travelers with reservations, registration, phones, and information.
  • Accurate registration of guests in property management system.
  • Accurately record cash and credit card transactions.
  • Maintain security and safety in the building and enforce hostel policies.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Minor cleaning and laundry duties.
  • Other duties as assigned by Management.

QUALIFICATIONS

  • Excellent customer service skills.
  • Positive attitude and sense of humor.
  • Computer literacy.
  • Ability to be flexible with scheduling and consistently work overnight shifts.
  • CPR and First Aid certifications, or the willingness to become certified.
  • Ability to climb stairs and access top bunk beds.
  • Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus.
  • Conflict resolution skills helpful.
  • High school diploma, solid work references, and proof of eligibility to work in the U.S. required.

REPORTS TO: Front Desk Manager
HOURS: This is a full-time (between 4-5 shifts per week), non-exempt, hourly position. Guest Services Associates must be able to work flexible hours, weekends and holidays.

BENEFITS: Full Time employees are eligible for benefits which include paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. Benefits are pro-rated to the number of hours worked per week.

TO APPLY:
Please answer the following questions and forward with your resume and cover letter to Dave Piccolo at dave.piccolo@hiusa.org. No phone calls, please. Resumes without a cover letter including the answers to the following questions will not be considered. No attachments please – include your cover letter and resume in the body of the email.  

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/times you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • Do you have experience working overnights, and are you prepared to work overnights now if needed?

APPLICATION DEADLINE: Friday, October 21, 2016 or until position is filled.

HI San Francisco Fisherman's Wharf is operated by Hostelling International USA, and is an authorized concessioner of the Golden Gate National Parks. HI USA is an equal opportunity employer.