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Below is a list of job openings at HI-USA Golden Gate Council and our eight Northern California hostels. Please visit the national HI-USA website for employment opportunities elsewhere in the U.S.


Posted July 28, 2014

Front Desk Associate, HI-San Francisco Fisherman's Wharf

Hostelling International USA is seeking a part-time Front Desk Associate for the San Francisco Fisherman's Wharf Hostel, located in historic Fort Mason within the Golden Gate National Recreation Area. This position is available immediately, and is most suited for enthusiastic, reliable, hard-working personalities, available to consistently work weekends.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality accommodation and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought-after destinations. 

HI hostels are not just enjoyable places to stay — they also foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project. 

HI-San Francisco Fisherman's Wharf is a 172-bed hostel hosting approximately 20,000 overnight guests each year. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.

Responsibilities:

  • Create a fun, welcoming atmosphere and maintain a clean, secure facility.
  • Deal with difficult situations calmly and professionally.
  • Assist domestic and international travelers with reservations, registration, phones, and information. 
  • Accurate registration of guests in property management system.
  • Accurately record cash and credit card transactions.
  • Maintain security and safety in the building and enforce hostel policies.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Minor cleaning and laundry duties.
  • Other duties as assigned by the Front Desk Manager.

Qualifications:

  • Excellent customer-service skills.
  • Positive attitude and sense of humor.
  • Computer literacy.
  • Ability to be flexible with scheduling and consistently work weekend shifts.
  • CPR and First Aid certifications, or the willingness to become certified.
  • Ability to climb stairs and access top bunk beds.
  • Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus.
  • Conflict resolution skills helpful.
  • High school diploma, solid work references, and proof of eligibility to work in the U.S. required.

Reports to:

Front Desk Manager

Hours:

This is a part-time, non-exempt, hourly position averaging 24 hours (3 shifts) per week.  Work schedules are not guaranteed.  Front Desk Associates must be able to work flexible hours, weekends and holidays.

Benefits:

Employees are eligible for benefits including paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. Benefits are pro-rated to the number of hours worked per week.

To Apply:

Please answer the following questions and forward with your résumé and cover letter to Paisley Vivier at paisley.vivier@hiusa.org.  No phone calls, please.

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/times you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • Do you have experience working overnights, and are you prepared to work overnights now?

Application Deadlline:

Tuesday, August 5, 2014 or until position is filled.

Hostelling International is an equal opportunity employer.

 


Posted July 24, 2014

Part-Time Seasonal Front Desk Associate – HI-San Francisco Downtown

HI-SF Downtown is a 300-bed hostel located in the heart of San Francisco. The number-one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority. The Front Desk Associate assists with day-to-day front desk activities, ensuring excellent customer service to all HI-SF Downtown guests. This is a SEASONAL, PART-TIME hourly position averaging 16-24 hours (2-3 shifts) per week. Candidates must be able to work flexible hours, weekends/holidays and additional shifts.

Responsibilities:

  • Act as a representative of HI-USA and its goals in a positive and professional manner
  • Make guests feel welcome and provide friendly and excellent service and information
  • Deal with difficult situations calmly and professionally
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues
  • Maintain security and safety in the building, and enforce hostel policies
  • Accurate registration of guests in property management system
  • Process reservation requests, cancellations, and changes
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies
  • Work honorably and efficiently without constant direct supervision
  • Work in conjunction with the Activities Coordinator and management staff to promote hostel events
  • Handle money accurately
  • Minor cleaning duties
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs., and to stand for long periods of time.
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager.

Reports to: 

Front Desk Manager

Preferred Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds
  • Positive, willing attitude and sense of humor
  • Ability to be flexible with scheduling

Hours:

This is a part-time, non-exempt, seasonal hourly position, averaging 16-24 hours (2-3 shifts) per week. We are hiring specifically for a PART-TIME SEASONAL FRONT DESK position. Shifts vary and can range from 7:00 a.m. – 3:00 p.m. to 4:00 p.m. – 12:00 a.m. and may also include occasional overnight shifts from 11:30 p.m. – 7:30 a.m. Work schedules are not guaranteed – candidates must be able to work additional shifts, weekends/holidays.

Benefits:

This is a seasonal, part-time position and, as such, is not eligible for benefits.

To Apply:

Please answer the following questions and FORWARD WITH YOUR RESUME AND COVER LETTER by July 28th, to astevenson@sfhostels.org

  • Have you stayed in a hostel before?
  • When are you available to start?
  • Are there days/hours you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?
  • What customer service or hospitality experience have you had?

 


Posted July 24, 2014

Part-Time House Person, HI-San Francisco City Center 

HI-San Francisco City Center is a 220-bed hostel providing low-cost, short-term accommodation to educational and recreational travelers, both individuals and groups. The main priority of all employees is the safety and comfort of our guests. The House Person is responsible for ensuring the cleanliness of our facilities and common areas during the daytime hours, performing light maintenance work occasionally as needed. The ideal candidate not only can perform these duties, but also has a warm, welcoming, and hospitality-minded demeanor towards our guests.

Responsibilities:

  • Act as a representative of HI-USA and its goals in a positive and professional manner Make guests feel welcome and provide friendly and excellent service 
  • Maintain security and safety in the workplace
  • Deal with difficult situations calmly and professionally
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues
  • Perform daily cleaning duties in common areas, kitchen, lobby, hallways, and grounds
  • Assist housekeeping staff with cleaning and maintenance in the rooms
  • Assist maintenance staff with repairs, painting, furniture moving, and various other tasks
  • Complete special housekeeping and maintenance projects as assigned
  • Cleaning duties involve dishes, vacuuming, polishing, cleaning beds and bathrooms, etc.
  • Other duties assigned by hostel management staff

Qualifications:

  • Positive attitude and sense of humor
  • Ability to multi-task in a fast-paced environment 
  • Ability to be flexible with scheduling
  • Strong work ethic and good teamwork skills
  • Careful attention to detail
  • Service/hospitality or related experience
  • First-aid certification or willingness to become certified
  • This position requires the physical ability to perform any task associated with the cleaning and maintenance of the hostel, including lifting up to 50 lbs., pushing/pulling up to 150 lbs., frequent reaching, use of tools and cleaning equipment, repetitive motion, and use of ladders and stairs
  • Conversational ability in English and Spanish is a major plus

Salary and Benefits:

 

  • Starting salary determined by HI-USA on an annual basis
  • Up to three weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Liberal health benefits package based on hours worked: medical, dental, vision, acupuncture, and chiropractic coverage
  • Free accommodation at HI hostels in the U.S.

 


Posted July 23, 2014

Live-in Hostel Assistant, HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse is looking for a Live-In Hostel Assistant (24 hours/week). The hostel is operated by Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. We have a network of eight hostels around Northern California, and also provide outdoor and intercultural educational programs for youth. HI-Pigeon Point Lighthouse has 59 beds in dormitory-style and private rooms. The hostel serves 12,750 educational and recreational travelers annually, and is home to an environmental education program for schoolchildren. 

Essential Functions:

The primary goal of the Hostel Assistant is to provide exceptional customer service to all hostel guests and visitors. The Hostel Assistant is adaptable and willing to help in all facets of operations, including welcoming and registering guests, taking reservations, housekeeping, facility maintenance, and promoting the HI-USA mission to guests and visitors. 

Responsibilities:

  • Customer Service 
  • Welcome, register, orient, and supervise guests
  • Respond to guest inquiries, issues, comments and feedback 
  • Collect and accurately record overnight fees and sales of goods
  • Operate property management system
  • Take individual and group reservations by telephone, e-mail and managing reservations
  • Maintain security and safety of the hostel and personal belongings of guests
  • Provide information about HI-USA, the hostel, and the local area 
  • Provide on-call assistance in emergencies any time while on the hostel premises
  • Additional duties include: Housekeeping, laundry, maintenance, grounds-keeping duties, building and equipment maintenance, plumbing, bookkeeping, gardening, hot tub maintenance, inventory and stocking

Qualifications: 

  • Must possess excellent customer service skills and enjoy working with the public
  • GED or equivalent work-related experience
  • Excellent oral and written communication skills 
  • Experience with PCs, MS Windows OS and the MS Office Suite 
  • Accurate, neat, and thorough record-keeping with experience handling cash and credit cards,
  • Experience recording sales transactions and reconciling a daily cash drawer and inventory
  • Conflict-resolution skills and ability to react effectively and quickly in a crisis without direction
  • Demonstrated ability to work effectively and productively without supervision 
  • First aid and CPR certification preferred (training may be provided) 
  • Familiarity and experience with hostelling 
  • Must be flexible regarding work schedule — working evenings, early mornings, overnight on-call duty, holidays, weekends, overtime and emergencies may be required. 

 Job Conditions and Physical Requirements:

  • Ability to stand for extended periods of time
  • Ability to lift up to 40 lbs. or more including a heavy hot tub cover 
  • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunk beds, dryers, light fixtures and smoke detectors 
  • Ability to carry, push and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.  

Reports to:

The Hostel Assistant reports to the General Manager, however other duties and responsibilities may be required as directed by the General Manager, Operations Manager, Acting Managers and/or Regional Vice President. 

Hours and Benefits: 

This is a substitute (24 hours per week), hourly, non-exempt position. Working evenings, early mornings, overnight on-call duty, holidays, and weekends may be required. Additional hours may be required to cover for employees on vacation or sick leave, and/or for special projects (up to 40 hours/week). Overtime may be required to accommodate guests checking in late, for emergencies and/or special meetings. 

To Apply: 

Send résumé and cover letter specific to this job to General Manager Jeff Parry at jparry@pigeonpointhostel.org , or mail to HI-Pigeon Point Lighthouse, ATTN: Jeff Parry, 210 Pigeon Point Road, Pescadero, CA 94060.  

 

HI-USA is an equal opportunity employer.

 


Posted July 14, 2014

General Manager, HI-Sacramento

Hostelling International USA is seeking a full-time General Manager for the Sacramento Hostel, located at 925 H Street.

From San Diego to Portland, Sacramento to New York, our hostels provide quality accommodations and educational programs to some 1,000,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodgings in sought-after destinations.

HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through the Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project.

HI-Sacramento is a 77-bed hostel providing low-cost, short-term accommodations to educational and recreational travelers, both individuals and groups. The General Manager carries full managerial responsibilities for the day-to-day operation of the hostel, including management and supervision of all hostel staff.  S/he is expected to maintain a welcoming and fun atmosphere and a clean and secure facility for guests. 

Primary Responsibilities:

  • Oversee all aspects of hostel operations, including daily operations and oversight of computerized property management system.
  • Recruit, hire, train, supervise, and evaluate staff in areas of guest services, housekeeping, and maintenance.
  • Manage all fiscal aspects of operation, including yearly budget planning and ongoing budget oversight and yield management.
  • Develop and implement short- and long-range operational plans.
  • Maintain and develop strategies to ensure competitive market placement within San Francisco.
  • Oversee maintenance and improvement of hostel building.
  • Oversee and maintain all external contracts.
  • Ensure compliance with all Hostelling International standards.
  • Represent the hostel to local officials, neighbors, and general public.
  • Work collaboratively with engagement and marketing departments to guide and implement initiatives within the hostel environment.
  • Liaise with central office -- ensure directives are communicated and rolled out to all staff. 

Required Qualifications:

  • Bachelors degree or equivalent hostel work experience of a minimum of five years
  • Minimum five years experience in a managerial/supervisory position
  • Demonstrated expertise in the budget travel/hostel industry
  • Excellence in customer service in a hospitality/guest service environment
  • Ability to work independently and efficiently, and meet deadlines
  • Ability to communicate effectively both verbally and via email, and build relationships with staff, colleagues, community partners, and vendors
  • Demonstrated experience in strategic planning
  • Strong background in fiscal management
  • Proficiency and high level of comfort with computer software 
  • High level of skill in diplomacy and cultural sensitivity
  • Experience as an independent budget traveler, preferably using hostels
  • Commitment to the mission and values of Hostelling International USA

Preferred Qualifications:

Language skills in both English and Spanish, both verbal and written.

Reports to:

Operations Director Northwest Region

Hours:

This is a full-time exempt position.  Flexibility is needed as night and weekend hours may be required.

Benefits:

The General Manager is required to live on-site, and is provided housing as part of their compensation.

An employer-paid benefits package is provided, including health, dental, vision, chiropractic, and acupuncture insurance, as well as holiday, vacation, and sick pay. Employees receive free HI membership and free overnights at HI-USA hostels. Staff development opportunities, such as employer-paid training, are also provided.

To Apply:

Please send cover letter and resume by August 5th, to:

Danny Case, Operations Director NW Region

Hostelling International USA

Danny.Case@hiusa.org

No phone calls, please.

HI-USA is an equal opportunity employer.


Posted July 2, 2014

Temporary Maintenance Technician and Sustainability Assistant,
HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse has 59 beds in both dormitory style and private rooms within 4 buildings, 12 rooms, 4 living rooms, 4 kitchens 8 bathrooms, a hot tub, staff quarters, water well and tank. Located within a State Historic Park. The hostel serves 13,000 educational and recreational travelers annually, and is home to an environmental education program for school children, which operates six months a year. The hostel operates under HIUSA and county sustainability requirements.  This is a temporary position expected to last till September 2014 or longer. 

Maintenance Technician Responsibilities: (16 hours per week)

  • Maintain all hostel buildings, grounds, equipment, and furnishings in good repair at all times
  • Ensure compliance with State and local building, health, and safety codes, HI Quality Standards, third party and County eco-certification requirements.
  • Identify all on-going maintenance needs, prioritize and provide timely follow-through.
  • Formulate and administer preventative maintenance plan for entire site
  • Report, record tasks and maintain online check lists on daily and weekly basis
  • Perform basic plumbing and electrical repairs and maintenance
  • Perform basic carpentry projects including renovation of hostel buildings, fencing, etc.
  • Prepare surfaces and paint interior and exterior of hostel buildings as needed
  • Change and repair locks, deadbolts, laundry machines, vacuums and other hardware
  • Repair roofs of all buildings as needed
  • Maintain hot tub in good repair at all times including purchase of necessary supplies and County requirements
  • Provide on call assistance for emergencies at all times
  • Repair and maintain equipment including purchase of necessary supplies
  • Repair and maintain equipment including laundry machines, vacuums, stoves, refrigerators, hand and power tools, water heaters, small kitchen appliances, office machines, etc.
  • Purchase tools and supplies required to perform job
  • Keep workshop clean and organized
  • Maintain accurate records of work performed
  • Other duties as assigned by the Hostel Manager, Sustainability Coordinator and/or Operations Director

Maintenance Technician Qualifications:

  • Experience in building trades or building maintenance field
  • Demonstrated ability in plumbing installation and repair, minor electrical repair, rough and finish carpentry, painting, and roof repair
  • Cooperative attitude and ability to work (and live) well with diverse group of people
  • Demonstrated ability to work effectively without immediate supervision
  • Accurate, neat and thorough record-keeping
  • Flexibility regarding work schedule – working evenings, early mornings, holidays and weekends may be required.
  • Possession of a working vehicle, preferably a truck.
  • Hostelling experience and/or knowledge and appreciation for the mission of HI-USA

Sustainability Assistant: (8 hours per week)

This position will require a general interest in business sustainability management systems and sustainable tourism. 

Responsibilities include:

  • Lead preparation of the property level documentation, checklists, logs etc required for Sustainable Tourism Education Program™ (STEP) third party Eco-Certification and the Bay Area County Green Business certification.
  • Collecting and entering data on a variety of sustainability and green-house-gas indicators
  • Conducting property level waste audits
  • Documenting non-toxic, biodegradable, local, certified organic, recycled and fair trade products used and/or sold on site
  • Creating signage promoting local volunteer opportunities and sustainable tourism
  • Editing HI-USA Sustainability Policy for use at property level 
  • Participate in HI-USA Sustainability Coordinator Support Visits: July 9-10 & Aug 20-21st
  • Participate in external STEP Audit during the week of Sept 22, 2014
  • Fulfill Bay Area County Green Business certification requirements
  • Other related duties as assigned 

Desired Skills and Experience

  • Ability to organize a wide range of information and data sets
  • Excellent attention to detail and ability to multi-task 
  • Proficiency in data entry, Microsoft Office Suite and Google Drive
  • General familiarity with databases and dashboards
  • Ability to articulate high level sustainability information both orally and in writing
  • Ability to work professionally both independently and as part of a team
  • Ability to coordinate workflow with Hostel Management and HI-USA Sustainability Coordinator
  • Ability to meet deadlines in a fast-past working environment

Reports to: Hostel Manager

Hours: This is a 24 hour per week position; live off-site. 

How to apply:

Submit cover letter with either resume or application (call or pick-up at hostel office) to:

HI-Pigeon Point Lighthouse

Jeff Parry, General Manager

210 Pigeon Point Road

Pescadero, CA 94060

Jeff.Parry@hiusa.org

HI-USA is an equal opportunity employer.


Posted June 19, 2014

Live-Out Hostel Assistant, HI-Sacramento

Hostelling International USA is seeking a part-time Hostel Assistant. The number-one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority.  The hostel assistant helps with day-to-day desk activities, ensuring excellent customer service to all HI- Sacramento guests.

The hostel is operated by HI-USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. HI-Sacramento is a 68-bed hostel providing low-cost, short-term overnight accommodations for around 10,000 educational and recreational travelers each year.

See more at www.norcalhostels.org/sac

Essential Job Functions:

  • Welcoming, registering, orienting, and supervising guests.
  • Taking reservations via telephone, e-mail, and an online system.
  • Responding to and resolving guest inquiries, issues, comments, and feedback.
  • Proficiently operating our computerized property management system.
  • Maintaining security and safety of the hostel, grounds, and personal belongings of guests.
  • Providing information about HI-USA, the hostel, and the local area to guests and visitors.
  • Housekeeping, laundry, maintenance and grounds-keeping duties. 
  • Other duties as needed and as assigned by the General Manager. 

Qualifications:

  • Must have customer service experience and enjoy working with and engaging with people.
  • Positive, helpful attitude, enthusiastic, dedicated, and trustworthy.
  • GED or equivalent work-related experience.
  • Excellent communication and organizational skills.
  • Experience with PCs, MS Windows OS and the MS-Office Suite.
  • Accurate, neat and thorough record keeping with experience reconciling a daily cash drawer and inventory.
  • Demonstrated ability to work effectively without immediate supervision.
  • Adaptability and willingness to work and complete a variety of shifts and tasks.
  • Conflict-resolution skills and ability to act effectively in a crisis.
  • Hostelling experience and support of the mission and goals of HI-USA.
  • Must be flexible regarding work schedule -- this position is for 20 hours a week (weekends, possible overnights and holidays)     

Job Conditions and Physical Requirements: 

  • Ability to stand for extended periods of time.
  • Ability to lift up to 40 lbs.
  • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunks, dryers.
  • Ability to carry, push, and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.
  • Ability to maintain an appropriate appearance as defined by management.
  • Ability to work healthily in an environment that can be wet, windy, and dusty, with wildlife, molds, and other allergens.

Reports to:  General Manager 

Hours:  Up to 20-30 hours per week (part-time, non-exempt, hourly position). Must be willing to work weekends, overnights and holidays.

To Apply:  

Please submit a résumé and cover letter July 30, 2014 to: marc.johnson@hiusa.org as a file attachment (.doc, .PDF, format only). In your cover letter please describe, in detail, why this position would be more than just “a job” for you and what you would bring to the position to make you the best choice for our new Hostel Assistant.  Applicants who do not follow the stated directions will not be considered for the position.  Please no phone calls or walk-ins.

HI-USA is an equal opportunity employer.