Join us!

Below is a list of job openings at the HI USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI USA website for employment opportunities elsewhere in the U.S.


Posted August 24, 2016  

HI Marin Headlands 

Full Time Guest Service Associate 

HI Marin Headlands is hiring! We are a 107-bed hostel operated by the Northwest Region of Hostelling International USA, a non-profit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The region operates ten hostels around Northern California and Oregon, and also provides outdoor and intercultural education programs for youth. HI Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a proactive and energetic guest service associate.

FRONT DESK RESPONSIBILITIES

  • Provide a welcoming atmosphere, while maintaining a clean and secure facility.
  • Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner.
  • Provide quality customer service and information.
  • Register guests in accordance with a POS operating system.
  • Accurately record payment and registration information with strong attention to detail.
  • Provide reservation information in person and over the phone, including taking individual reservations, cancellations and changes.
  • Offer detailed information and reservation assistance with Hostelling International hostels in the Northwest region.
  • Multi-task and remain calm in stressful situations.
  • Work honorably and efficiently without constant direct supervision.
  • Complete extra projects self-initiated or assigned by the General Manager and Assistant General Manager.
  • Provide on-call assistance in emergencies any time while on the hostel premises.

CLEANING RESPONSIBILITIES

  • Responsible for returning the hostel to a sanitary condition that will make the evening’s guests comfortable.
  • Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
  • Complete special deep cleaning projects self-initiated or assigned by a manager.
  • Perform a daily “bed check” to insure that the required numbers of beds are available for that evening’s guest.
  • Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning of guest rooms, bathrooms and common areas
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.  

QUALIFICATIONS

  • Positive, up-beat, and willing attitude
  • Time management and multi-tasking skills a must!
  • Eager to work as part of a team
  • Commitment to sustainable and environmentally conscious practices
  • Open and flexible availability
  • Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus

 REPORTS TO: General Manager

HOURS: 28-40 hours per week depending on season and vacation coverage for other co workers. This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on-call overnight duties. Flexibility in scheduling is needed. Guest Service Associates work a combination of both desk and cleaning shifts.
Desk shift hours:7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m.
Cleaning shift hours vary per season.

BENEFITS

Guest Service Associates may choose to live on or off site. As part of their compensation, employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this all HI Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the National Park Service.

Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that employees be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times. Significant others are not permitted to live on site with employees.

Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked per week.

TO APPLY

Please send in your cover letter and resume to:
meghan.ellwood@hiusa.org

No phone calls, please. Resumes sent without a cover letter will not be considered. 


Posted September 21, 2016

Part-Time Group Sales Coordinator

Reports To: Group Sales Manager
Location: San Francisco
FLSA: Non-Exempt
<Job Family/Level: Sales/Coordinator
Travel Required: N/A

Summary:

Hostelling International USA (HI USA) is seeking a Group Sales Coordinator to support the group sales efforts of its three San Francisco hostels, as well as HI Marin Headlands, HI Point Reyes, and HI Sacramento, by performing administrative duties. This position will be responsible for assisting the Group Sales Manager in coordinating group reservations and ensuring quality service for groups, as well as helping with the onboarding of three new hostels in the near future.

From San Francisco to Point Reyes, Sacramento to the San Mateo coast, HI USA hostels provide quality accommodations and educational programs to some 200,000 people from more than 100 countries every year. Our hostels make travel more affordable and accessible for everyone, and provide unique lodging in sought‐after destinations. HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community. Our mission is to promote intercultural understanding and environmental stewardship through travel, whether through our Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel Adventures, Cultural Kitchen, and the Community Walls mural project.

Responsibilities:

  • Maintain communication with the Group Sales Manager and hostels
  • Respond to all calls, e‐mails, faxes, and on‐site inquiries from potential group business through established procedures
  • Ensure no leads are abandoned and all calls/e‐mails/faxes are responded to
  • Educate group contacts about hostelling and determine properties that fit client needs
  • Maintain positive relationships with all group leaders
  • Maintain client files including correspondence, credit card info and signed contracts
  • Make changes (adding/subtracting beds, cancelling reservations) and bill accordingly
  • Make note of special needs for groups (wheelchair access, etc.)
  • Communicate with hostels on status of group information
  • Coordinate with hostel management staff to maintain seamless booking process
  • Tabulate and record group overnights and revenues on monthly reports
  • Work cooperatively with hostel, regional, and national staff members in a manner consistent with a team philosophy
  • Other duties as assigned by management

HI USA is an Equal Opportunity Employer.

Skills/Qualifications:

  • Excellent professional writing and proofreading skills
  • Demonstrated ability to coordinate and collaborate with diverse personalities
  • Ability to verbally communicate effectively
  • Heightened organizational skills
  • Advanced working knowledge of Microsoft Excel (generate reports and use functions)
  • Demonstrated passion for travel and experience as a budget traveler
  • Familiarity with HI USA’s Northern California hostels
  • Demonstrated sales experience
  • Hospitality experience a plus
  • Ability to work independently

This is a Part-Time 20 -24 hour a week position.

Application:

To apply, please send resume careers@hiusa.org referencing Part-time Group Sales Coordinator in the subject line.


Posted January, 5 2017 

Maintenance Associate, HI SF City Center


HI San Francisco City Center is a 220-bed hostel serving over 40,000 people annually. The hostel is operated by HI USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Maintenance Worker is a hard-working and dedicated individual whose primary responsibility is working with our team in keeping our large property in excellent condition by forseeing potential problems, responding swiftly to repair issues, and rolling our improvement initiatives under the direction of hostel management.

Responsibilities

  • Familiarity with the HI USA mission and hostel locations.
  • Act as a representative of HI USA and its goals in a positive and professional manner
  • Ensure that all work orders are professionally completed on time and that all work orders are correctly recorded.
  • Maintain an ongoing list of projects, and plan a daily/weekly/monthly work cycle of those projects to ensure completion in a timely fashion.
  • Maintain and control the physical condition of the hostel within acceptable standards to provide high-quality service to guests.
  • Perform upkeep of various facilities including:
    - grounds maintenance
    - building repair/renovation
    - preventative maintenance
  • Apply in-depth knowledge of all building operating systems such as HVAC, security and sprinkler systems, fire alarms, plumbing, heating, electrical and any other related building setup.
  • Perform minor/major repairs by performing such activities as climbing ladders and lifting parts or supplies, based on physical ability.
  • Ensure pest control within the hostel.
  • Perform janitorial duties and support housekeeping as needed
  • Other duties as assigned by Management Team

Required Qualifications

  • Ability to perform each essential duty satisfactorily.
  • Two to three years related maintenance experience and/or training, or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information to customers, clients, and other employees of the organizatiion in one-on-one and small group situations.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Physical Demands

Please note that the physical demands of this job are wide and varied. You must be able regularly lift and/or move up to 50 pounds, climb stairs and ladders, talk, hear, stand and walk, reach with hands and arms, stoop, kneel, crouch, and crawl.

Preferred Qualifications

Language skills in both English and Spanish preferred, both verbal and written.

To Apply: Please send resume and cover letter to Mel Hackett at mellice.hackett@hiusa.org


Posted January 6, 2017 

Part-Time Front Desk Associate/Evening Cafe, HI SF City Center

HI San Francisco City Center, a 220 bed hostel located near Civic Center in the Uptown Tenderloin - Little Saigon district, is currently seeking a dynamic and hospitality-minded Front Desk Associate to join our team.

Working at a hostel allows you to meet people from points all over the globe, to experience and facilitate intercultural exchange, and to explain to people the world over how to get to the Golden Gate Bridge. Our FDA's are expected to provide a fun, casual, homey space for our intrepid guests, while working behinds the scenes to maintain a professional and safe environment for us all. You will also be a de facto ambassador for San Francisco, so a love for this city and a desire to share that love with others are musts.

City Center has a cozy and warm atmosphere with a unique vibe, to which each member of our eclectic staff contributes. On a typical day, you will find yourself registering guests, processing payments, playing reservation system tetris to get as many people in bottom bunks as you can, giving directions, booking tours, solving interesting and perplexing travel-related problems, and generally interacting with tons of cool and diverse people. Additionally, our staff have the perk of engaging with our guests by helping with various hostel activities from movie nights to hostel dinners to pub crawls. Most of our FDA's also work shifts in Ivy's Place, our on-site evening beer and wine bar where travelers converge to meet and mingle.

Are you ready to work in an environment that can sometimes be described as a human hurricane? To meet interesting/funny/odd people from such far flung places as Oslo, Belize, and New Jersey? To convert Fahrenheit to Celsius, pounds to kilos, and tablespoons to milliliters? If you have answered "Yes!" to these questions, apply today!

Required Skills:

  • Excellent guest service skills
  • Confident computer skills
  • Ability to multi-task in a fast-paced environment
  • Service/hospitality or related experience
  • Cash handling experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • Other duties as assigned by management

Experience:

  • Previous hostelling or travel experience a big plus
  • Authorized to work in the U.S.
  • 2nd language a HUGE plus
  • High school diploma

TO APPLY

Please address the following questions in your cover letter and send it with your resume to Anthony Chavez, Front Desk Manager, at the email jobs.sfcitycenter@hiusa.org, with "Front Desk Associate" in the subject line. No phone calls, please.
                 o Have you stayed in a hostel before?
                 o What skills and personality do you feel you can bring to this position?
                 o When are you available to start?
                 o Are there days/times when you are unavailable to work?
                 o Are you interested in Part Time or Full Time employment?
                 o Do you have vacation plans or need time off in the next six months?

APPLICATION DEADLINE: Tuesday, January 31st 2017, or until position is filled.

HI USA is a Non-Profit organization with a mission “to help all, especially the young, gain a greater understanding of the world and its people through hostelling.”
HI USA is an equal opportunity employer.


Posted January 6, 2017 


Full-Time Front Desk Associate/Evening Cafe, HI SF City Center

HI San Francisco City Center, a 220 bed hostel located near Civic Center in the Uptown Tenderloin - Little Saigon district, is currently seeking a dynamic and hospitality-minded Front Desk Associate to join our team.

Working at a hostel allows you to meet people from points all over the globe, to experience and facilitate intercultural exchange, and to explain to people the world over how to get to the Golden Gate Bridge. Our FDA's are expected to provide a fun, casual, homey space for our intrepid guests, while working behinds the scenes to maintain a professional and safe environment for us all. You will also be a de facto ambassador for San Francisco, so a love for this city and a desire to share that love with others are musts.

City Center has a cozy and warm atmosphere with a unique vibe, to which each member of our eclectic staff contributes. On a typical day, you will find yourself registering guests, processing payments, playing reservation system tetris to get as many people in bottom bunks as you can, giving directions, booking tours, solving interesting and perplexing travel-related problems, and generally interacting with tons of cool and diverse people. Additionally, our staff have the perk of engaging with our guests by helping with various hostel activities from movie nights to hostel dinners to pub crawls. Most of our FDA's also work shifts in Ivy's Place, our on-site evening beer and wine bar where travelers converge to meet and mingle.

Are you ready to work in an environment that can sometimes be described as a human hurricane? To meet interesting/funny/odd people from such far flung places as Oslo, Belize, and New Jersey? To convert Fahrenheit to Celsius, pounds to kilos, and tablespoons to milliliters? If you have answered "Yes!" to these questions, apply today!

Required Skills:

  • Excellent guest service skills
  • Confident computer skills
  • Ability to multi-task in a fast-paced environment
  • Service/hospitality or related experience
  • Cash handling experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • Other duties as assigned by management

Experience:

  • Previous hostelling or travel experience a big plus
  • Authorized to work in the U.S.
  • 2nd language a HUGE plus
  • High school diploma

TO APPLY

Please address the following questions in your cover letter and send it with your resume to Anthony Chavez, Front Desk Manager, at the email jobs.sfcitycenter@hiusa.org, with "Front Desk Associate" in the subject line. No phone calls, please.
                 o Have you stayed in a hostel before?
                 o What skills and personality do you feel you can bring to this position?
                 o When are you available to start?
                 o Are there days/times when you are unavailable to work?
                 o Are you interested in Part Time or Full Time employment?
                 o Do you have vacation plans or need time off in the next six months?

APPLICATION DEADLINE: Tuesday, January 31st 2017, or until position is filled.

HI USA is a Non-Profit organization with a mission “to help all, especially the young, gain a greater understanding of the world and its people through hostelling.”
HI USA is an equal opportunity employer.


Posted January 20, 2017 

Full-Time Front Desk Associate, HI SF Downtown 

HI ­San Francisco Downtown is a 340-­bed hostel around the corner from Union Square. Our primary purpose as a not-­for-­profit is to promote cultural understanding and introduce people from all over the world to our city from the staff’s unique perspective. As a font desk staff member, you would be the face and the heart of the hostel. We look for staff members who are exacting in their work and who believe in our mission. You may be helping someone find the Seward Street slides, simply extending someone’s reservation, or be the first person a traveler has spoken to in the US. We believe strongly in staff development, and we offer additional informal training beyond the basic duties of the front desk, including management and guest activity coordination. Rapid advancement is common in HI ­USA for those who want it. If you want to meet people from around the world, this is the job for you.

RESPONSIBILITIES

  • Embody HI­ USA’s not-­for-­profit mission to help people gain a greater understanding of the world and it’s people through hostelling
  • Make guests feel welcome and provide friendly and excellent service and information (what you like to do, weird spots in SF that only you know about!)
  • Enforce hostel policies
  • Use our property management software to create, check-­in, check­-out, and edit guest reservations
  • Work in conjunction with Engagement Coordinator to promote our hostel-­run events like the pub crawl, Mission District tour, bike tour, and others
  • Handle money accurately
  • Minor cleaning duties
  • Requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager (your direct supervisor).

HOURS

This is a FULL-­TIME, overnight, hourly position, averaging 30-37.5 hours (4-­5 shifts) per week.Shifts vary and can range from 7:00 a.m. - ­3:00 p.m. to 4:00 p.m.­12:00 a.m. and may also include occasional overnight. Work schedules are not guaranteed — candidates must be able to work additional shifts, weekends/holidays.

BENEFITS

We provide full medical, dental, and vision for full­time employees. We offer 11 paid holidays as well as generous vacation and sick time accrual. Employees also receive free stays at any HI hostel in the US.

TO APPLY

Please send a resume and a brief cover letter answering the questions below to kate.polsky@hiusa.org. Please make the subject of the email “FT Overnight.” No phone calls please.

1. Have you stayed in a hostel before?
2. When are you available to start?
3. Are there days/hours you are unavailable to work?
4. Do you have vacation plans or need time off in the next six months?
5. What’s your favorite thing to do in San Francisco?

HI ­USA is an equal opportunity employer.


 

Posted January 20, 2017 

Full-Time Overnight Front Desk Associate, HI SF Downtown

HI­ San Francisco Downtown is a 340-­bed hostel around the corner from Union Square. Our primary purpose as a not-­for-­profit is to promote cultural understanding and introduce people from all over the world to our city from the staff’s unique perspective. As a font desk staff member, you would be the face and the heart of the hostel. We look for staff members who are exacting in their work and who believe in our mission. You may be helping someone find the Seward Street slides, simply extending someone’s reservation, or be the first person a traveler has spoken to in the US. We believe strongly in staff development, and we offer additional informal training beyond the basic duties of the front desk, including management and guest activity coordination. Rapid advancement is common in HI­USA for those who want it. If you want to meet people from around the world, this is the job for you.

RESPONSIBILITIES

  • Embody HI ­USA’s not-­for-­profit mission to help people gain a greater understanding of the world and it’s people through hostelling
  • Make guests feel welcome and provide friendly and excellent service and information (what you like to do, weird spots in SF that only you know about!)
  • Enforce hostel policies
  • Use our property management software to create, check­-in, check-­out, and edit guest reservations.
  • Work in conjunction with Engagement Coordinator to promote our hostel­-run events like the pub crawl, Mission District tour, bike tour, and others
  • Handle money accuratel
  • Minor cleaning duties
  • Requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager (your direct supervisor).

HOURS

This is a FULL-­TIME, overnight, hourly position, averaging 30 - 37.5 hours (4-­5 shifts) per week.Overnight staff work 11:30 p.m. ­ 7:30 a.m. shifts or 10:30 p.m. ­ 6:30 a.m. shifts, as needed by the hostel. Work schedules are not guaranteed — candidates must be able to work additional shifts, weekends/holidays.

BENEFITS

We provide full medical, dental, and vision for full­time employees. We offer 11 paid holidays,as well as generous vacation and sick time accrual. Employees also receive free stays at any HI hostel in the US.

TO APPLY

Please send a resume and a brief cover letter answering the questions below to kate.polsky@hiusa.org. Please make the subject of the email “FT Overnight.” No phone calls please.

1. Have you stayed in a hostel before?
2. When are you available to start?
3. Are there days/hours you are unavailable to work?4. Do you have vacation plans or need time off in the next six months?
5. What’s your favorite thing to do in San Francisco?

HI­USA is an equal opportunity employer.


Posted January 20, 2017 

Part-Time Front Desk Associate 

HI ­San Francisco Downtown is a 340-­bed hostel around the corner from Union Square. Our primary purpose as a not­-for-­profit is to promote cultural understanding and introduce people from all over the world to our city from the staff’s unique perspective. As a font desk staff member, you would be the face and the heart of the hostel. We look for staff members who are exacting in their work and who believe in our mission. You may be helping someone find the Seward Street slides, simply extending someone’s reservation, or be the first person a traveler has spoken to in the US. We believe strongly in staff development, and we offer additional informal training beyond the basic duties of the front desk, including management and guest activity coordination. Rapid advancement is common in HI­ USA for those who want it. If you want to meet people from around the world, this is the job for you.

RESPONSIBILITIES

  • Embody HI ­USA’s not-­for-­profit mission to help people gain a greater understanding of the world and it’s people through hostelling
  • Make guests feel welcome and provide friendly and excellent service and information (what you like to do, weird spots in SF that only you know about!)
  • Enforce hostel policies
  • Use our property management software to create, check-­in, check-­out, and edit guest reservations
  • Work in conjunction with Engagement Coordinator to promote our hostel­-run events like the pub crawl, Mission District tour, bike tour, and others
  • Handle money accurately
  • Minor cleaning duties
  • Requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager (your direct supervisor).

HOURS

This is a PART­-TIME, hourly position, averaging 24 hours (3 shifts) per week. Shifts vary and can range from 7:00 a.m. - ­3:00 p.m. to 4:00 p.m.­ -12:00 a.m. and may also include occasional overnight. Work schedules are not guaranteed — candidates must be able to work additional shifts, weekends/holidays.

BENEFITS

We pay 75% of medical part­-time employees and provide affordable options for dental and vision. We offer 11 paid holidays, as well as generous vacation and sick time accrual. Employees also receive free stays at any HI hostel in the US.

TO APPLY

Please send a resume and a brief cover letter answering the questions below to kate.polsky@hiusa.org. No phone calls please.

1. Have you stayed in a hostel before?
2. When are you available to start?
3. Are there days/hours you are unavailable to work?
4. Do you have vacation plans or need time off in the next six months?
5. What’s your favorite thing to do in San Francisco?

HI­USA is an equal opportunity employer