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Below is a list of job openings at the HI-USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI-USA website for employment opportunities elsewhere in the U.S.

Posted September 24, 2015

Front Desk Associate (Part Time), HI San Francisco City Center 

HI‐San Francisco City Center is currently seeking a flexible, part‐time Front Desk Associate. HI‐San Francisco City Center is a 220 bed hostel located near the Civic Center in San Francisco.   

The main priority of all employees is the safety and comfort of our guests. The front desk associate takes the lead in ensuring excellent customer service to HI SF City Center guests. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at reception runs smoothly and efficiently and in accordance with hostel policy.  


  • Familiarity with the HI USA mission and hostel locations.
  • Act as a representative of HI USA and its goals in a positive and professional manner.
  • Create an open, efficient and friendly presence at reception at all times.
  • Maintain building security and safety of the hostel as well as personal belongings of guests.
  • Provide accurate and timely information upon request.
  • Accurate registration of guests in accordance with ASSD operating system.
  • Process all reservation requests, cancellations and changes (via phone, reservation line, email or fax).
  • Maintain appearance at reception: keep order behind front desk, keep lobby clean and clear, stock front desk items.  
  • Work in conjunction with Community Engagement Coordinator to promote and facilitate all hostel events.
  • Handle money accurately: count floats at beginning of shift and reconcile total receipts at end of shift.
  • Investigate reports of problems in any part of the hostel—resolve as able, refer to manager if necessary.
  • Assist with evacuation of building in case of emergency. Notify manager immediately.
  • This position requires the physical ability to perform any task associated with the operation of the hostel.
  • Attend meetings and training sessions as scheduled by management.
  • Help the hostellers in any way you can, including helping guests with theft, accident and incident reports.  

Reports to:
Front Desk Manager

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi‐task in a fast‐paced environment
  • High school diploma
  • First‐aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • 2nd language a big plus
  • Must have an open schedule and be available both early in the morning and into the evening

Salary and Benefits: 

  • Starting salary determined by HI USA on an annual basis
  • Up to 3 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Liberal health benefits package: medical, dental, vision, acupuncture and chiropractic coverage
  • Free accommodation across HI hostels in the US.

Please address the following questions in your cover letter and send it with your resume to Scott Thomas, Front Desk Manager, at the email, with "Front Desk Associate" in the subject line. No phone calls, please. o Have you stayed in a hostel before? o What skills and personality do you feel you can bring to this position? o When are you available to start? o Are there days/times when you are unavailable to work?   o Are you interested in Part Time or Full Time employement? o Do you have vacation plans or need time off in the next six months?

Thursday October 1st, 2015, or until position is filled. HI‐USA is an equal opportunity employer.

Posted September 24, 2015

Front Desk/Hostel Assistant, HI Sacramento

The Front Desk/Hostel Assistant is responsible for making guests feel welcome and helping to create an environment that is fun, engaging, comfortable, and accepting of people from any background (race, creed or religion, nationality or place of origin, political leaning, socio‐economic background, sexual orientation, and any other protected class of person). Beyond this, the Front Desk/Hostel Assistant will assist hostellers with routine requests like check‐in, checkout, and directions to various destinations in and around the city, information about local sights and services, hostel amenities and services, and other questions. In the event of an emergency, the Front Desk/Hostel Assistant will need to assist hostellers and others on the property to exit safely, provide necessary information to emergency personnel (police, fire fighters, medical personnel). The primary goal of the Front Desk/Hostel Assistant is to promote HI USA’s mission and goals while completing assigned tasks and providing exceptional customer service in a friendly, inclusive and safe manner to all hostel guests and visitors.

The Front Desk/Hostel Assistant is flexible, adaptable and willing to help with all facets of hostel operations.

Reports To:
General Manager

Responsibilities will include, but are not limited to:

  • Provide friendly, inviting and helpful service to every guest or visitor that comes to HI‐Sacramento. This may include: by phone, email walk‐in, face to face contact upon check in, and in all facets of hostel operations and interactions.  
  • Maintain security and safety of the guests, their property, fellow employees and hostel property.
  • Represent and promote HI mission and the hostel in a positive manner to the guests, callers, fellow employees, visitors and local officials.
  • Be able to accurately and efficiently take individual and group reservations by phone, via email, or online booking systems and maintain all shift reports, logs, and necessary daily paperwork.
  • Welcome, register, orient and supervise guests and provide group orientations.
  • Provide information about HI, memberships, mission, the hostel and the local area in a friendly and positive manner to guests and visitors in person, over the phone, via email or other communication avenues.
  • Handle cash and audit cash drawer to maintain accurate balances and charges. Collect and accurately process guest payments.
  • Have the ability to stand or sit for long periods of time; often times the length of a shift.
  • Have the ability to lift 40 pounds over your head with ease multiple times.
  • Have the ability to climb steps, stools and ladders and work with your arms over your head (i.e. making and changing top bunk beds, reaching for supplies on top shelves, reaching light fixtures, smoke detectors etc.)
  • Make routine inspections of the property including all areas inside and outside of the hostel.
  • Be available to work a flexible work schedule which may include: early mornings, afternoons, evenings, holidays, weekends, and willingness to handle schedule changes that may be required due to the needs of the business.
  • Be a self‐starter, work effectively and productively without supervision. Find things to clean and accomplish during your shift that benefits the hostel and the guest experience.
  • Be able to react calmly, effectively and quickly in a crisis, with a guest issue or emergency with or without direction.
  • Treat all guests, visitors and fellow employees with respect, courtesy and understanding.
  • Perform housekeeping, laundry, cleaning, maintenance, bookkeeping, and other duties and tasks as assigned, as needed, or as discovered.
  • Other duties and tasks as needed or discovered, or assigned by a supervisor or the General Manager.

Required Skills/Experience: 

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi‐task in a fast‐paced environment
  • High school diploma
  • First‐aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor  
  • Ability to be flexible with scheduling
  • Must have an open schedule and be available both early in the morning and into the evening

Wages & Benefits

  • Starting hourly wages determined by HI‐USA on an annual basis
  • Up to 2 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Benefits package: medical, dental, vison

To Apply
Please email a resume and cover letter to No phone calls, please. The cover letter, a maximum of one (1) page, should address the following topics:

1. Availability: Do you need any leave time in the next six months? Do you have anything in your schedule that would prohibit you working scheduled shifts? What days/times are you most available?

2. Your travel experience – Highlighting any exposure to hosteling, international travel, cultural exchanges, and foreign language aptitudes.

3. Why would you be perfect for the front desk at HI‐Sacramento?

Posted September 24, 2015 

Northwest Regional Engagement Manager, San Francisco

The Northwest Region encompasses Northern California, Oregon, Washington, Idaho, Montana, Wyoming & Alaska with a primary focus of engagement in Northern California, Oregon and Washington. American Youth Hostels (dba Hostelling International USA or HI USA) is the 3rd-largest hostel network worldwide and the nation’s leading hostel network with more than 50 hostels across the US.

While HI USA may be the largest, we are admittedly different. Founded in 1934, HI USA delivers its mission through the delivery of educational programs, and engagement with local community members and travelers through its network of hostels. The organization is comprised of more than 500 employees in 15 states with $45 million in annual revenues and total assets of $135 million. Our network of hostels hosts over a million overnights from guests representing more than a hundred countries.

Position Summary
HI USA is seeking a Regional Engagement Manager with a passion for community organizing and bringing likeminded travelers together to share their belief in the power of travel. The Regional Engagement Manager will be responsible for building participation and interest in hostelling and the HI USA mission in the Northwest Region, by acting as a point of contact, organizer and program deliverer for individuals and groups. The Regional Engagement Manager will collaborate on developing, delivering and managing a range of strategies to keep travelers and community members engaged through programming and the development of active advocates and supporters of hostelling, travel and all the benefits these experiences provide.

Reports To:
Northwest Region Vice President


  • Work with Hostel Managers to develop programs and/or activities that raise awareness of hostels within their local communities and that welcome local community travellers into hostel doors.
  • Work with Hostel Managers to develop and deliver programs that engage travellers staying at the hostel with HI USA’s mission and purpose.
  • Develop and expand volunteer opportunities within the NW region for passionate travellers interested in working with local communities.
  • Directly deliver and train volunteers to provide formal and informal education programs which may engage travelers from the local community to support HI USA’s mission.
  • Develop and sustain strong, lasting partnerships with local, state and regional organizations and groups interested in participating in and advancing the HI USA mission in the region.
  • Work to support and develop hostel strategic program delivery plans for a variety of hostels across a geographic area spanning from Seattle, WA to Santa Cruz, CA.
  •  Implement and manage a variety of strategies, activities, events and educational programs designed to inspire hostelling advocacy, support and awareness by individuals and groups in the region; employ new social media strategies and traditional on-the-ground methods.
  • Provide support and guidance for local engagement staff in hostels and communities to ensure regionwide strategies are aligned and driven forward.
  • Serve as a resource for individuals and groups (including current volunteers) in the region interested in supporting the HI USA mission and getting involved with travelers through volunteer opportunities
  • Grow the HI USA presence within the region, reaching out to new audiences and offering opportunities for engagement.
  • Manage a program that will enable nominal financial investments in an activity, program or event within the region that can make a difference in supporting the HI USA mission.
  • Provide relevant content about regional engagement activities for all HI USA distribution channels – websites, newsletters, email blasts, social media, print media, etc.
  • Coordinate all responsibilities and efforts within the HI USA matrix and team framework, including close coordination with the Regional VP, Hostel Managers, SF Community Engagement Manager and the Directors of Engagement, Education and Volunteer Services. Qualifications Education and Experience
  • 4 year bachelor’s degree preferred.
  • 3-5 years nonprofit or cause-related experience in community organizing, community outreach, adult education in communities, network building or grass roots advocacy
  • Experience with program and event management and delivery; experience in managing programs which contain budget responsibility aspects is preferred. • Strong people management experience; working with volunteers is preferred.
  • Experience in developing and working with organizational partnerships.
  • Experience as a committed and curious traveler, particularly with exposure to multiple world cultures.
  • Experience in a multi-unit geographically dispersed organization is a preferred.
  • Experience in larger national organization structure is a plus.
  • Experience in the promotion of intercultural understanding and exchange is a plus.

Travel and Location

  • Extensive travel in Northern California with more limited travel up to Washington and Oregon states.
  • Regular office hours in San Francisco.
  • Though the Northwest Region is expansive, the Northwest Region Engagement Manager will have a primary focus on Northern California, with some assistant support in Washington and Oregon states.
  • Due to the nature of this position, the successful candidate should ideally reside in Northern California, with regular access to San Francisco. Candidates residing in Portland, Oregon and Seattle, Washington may also be considered.


  • Ability to work independently, professionally and remotely and at the same time work effectively and transparently in an interactive team environment with HI USA staff regionally and nationally.
  • Strong program and event management skills; well-organized and detail oriented; ability to multi-task in handling multiple projects simultaneously in a fast-paced environment.
  • Ability to oversee and coordinate programming across multi-properties and geographic locations.
  • Excellent oral and written communication skills; excellent presentation skills.
  • Outgoing and social individual with excellent people skills.
  • Strong diplomacy and negotiation skills.
  • Solid training and facilitation skills a plus.
  • Ability to recognize best organizational practices and how to apply them in a different situation.
  • Strong technology proficiency.

This is a full-time, salaried, exempt position with a benefits package that includes health, dental, and vision insurance, as well as holiday, vacation and sick leave. Employees also receive free HI membership and free overnights at HI USA hostels.

To apply, please email 1) your resume, 2) cover letter, and 3) salary requirements to referencing NW REM in the subject line.


Posted September 25, 2015

Live-in Guest Services Associate (24 hours/week), HI Pigeon Point

The hostel is operated by the Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. Hostelling International USA operates a network of Hostels around the United States, and also provides outdoor and intercultural educational programs for youth. HI Pigeon Point Lighthouse has 59 beds in dormitory-style and private rooms. The hostel serves 13,400 educational and recreational travelers annually, and is home to an environmental education program for schoolchildren.


  • Provide exceptional customer service.
  • Be adaptable and willing to do a variety of tasks including housekeeping, grounds keeping and maintenance.
  • Must be flexible regarding work schedule — working evenings, early mornings, overnight on-call duty, holidays, weekends, overtime and emergencies may be required.
  • Welcome, register, orient, and supervise guests.
  • Take individual and group reservations by telephone, e-mail and at managing reservations on a software system.
  • Respond to, and resolve, guest inquiries, issues, comments and feedback.
  • Proficiently operate our property management system.
  • Maintain security and safety of the hostel and personal belongings of guests.
  • Provide information about HI USA, the hostel, and the local area to guests in person, over the phone, and via e-mail.
  • Collect and accurately record overnight fees and sales of goods.
  • Housekeeping, laundry, maintenance and grounds keeping duties.
  • Additional duties include: building and equipment maintenance, plumbing, bookkeeping, gardening, hot tub maintenance, inventory and stocking.
  • Provide on-call assistance in emergencies any time while on the hostel premises.
  • Provide overnight on-call assistance (if live-in).
  • Actively support the mission and goals of HI USA.
  • Additional hours may be required to cover for employees on vacation, sick and/or for special projects up to 40 hours/week. Overtime may be required to accommodate guests checking-in late, for emergencies and/or special meetings.
  • Other duties assigned by the Acting Manager, General Manager, Operations Director and/or Regional Vice President.


  • Must possess excellent customer service skills and enjoy working with the public.
  • GED or equivalent work related experience.
  • Excellent oral and written communication skills.
  • Experience with PCs, MS Windows OS and the MS-Office Suite.  
  • Accurate, neat, and thorough record-keeping with experience handling cash and credit cards, recording sales transactions and reconciling a daily cash drawer and inventory.
  • Conflict resolution skills and ability to react effectively and quickly in a crisis without direction.
  • Demonstrated ability to work effectively and productively without supervision.
  • First aid and CPR certification preferred (training may be provided).
  • Hostelling experience desirable.


  • Ability to stand for extended periods of time.
  • Ability to lift up to 40 lbs. or more including a heavy hot tub cover.
  • Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunk beds, dryers, light fixtures and smoke detectors.
  • Ability to carry, push and pull laundry baskets, wheelbarrows, hand trucks and housekeeping carts.

General Manager

This is a (24 hours per week), hourly, non-exempt position. Working evenings, early mornings, overnight on-call duty, holidays, and weekends may be required. Additional hours to cover sick and vacation time off for staff me be required and/or available.

Send resume and cover letter specific to this job to General Manager or mail to 210 Pigeon Point Road, Pescadero, CA 94060. HI USA is an equal opportunity employer