Join us!

Below is a list of job openings at the HI-USA Northwest Regional Office and our eight Northern California hostels. Please visit the national HI-USA website for employment opportunities elsewhere in the U.S.


Posted April 27, 2015

Online Content Coordinator - Northwest 

Hostelling International USA (HI USA) is a large, national nonprofit organization headquartered in Silver Spring, Maryland, whose mission is “to help all, especially the young, gain a greater understanding of the world and it’s people through hostelling.” Founded in 1934, HI USA delivers its mission through a network of over 50 hostels, the delivery of experiential learning opportunities, and engagement with local community members and travelers. Directly Reports To: Marketing Manager - West Summary The Online Content Coordinator contributes to the success of HI USA by engaging hostellers and community members in social media and other digital channels in order to build awareness and understanding of HI USA’s brand and mission and to drive overnight stays at its hostels. The Online Content Coordinator is an excellent writer-editor who is fluent in social media and can work independently and efficiently under deadline pressure. He/she is responsible for ensuring updated and relevant information across online media that engages hostellers and community members. In addition, he/she will assist the Marketing Manager, West by coordinating additional marketing activities as needed. This position will be based in San Francisco, with some travel required.

Responsibilities: 

  • Implement and advance SEO strategy, including regularly posting new, unique, accurate, and high-quality content across hostel blogs and event calendars, and continuing to meet established minimum standards for quantity and frequency of posted content.
  • Monitor metrics, and identify opportunities to improve online performance and target audience engagement. 
  • Manage hostel blogs and produce monthly e-newsletter. o Generate story ideas and manage editorial calendar. 
  • Research, write, and post articles, working with outside vendor to copy edit and proofread articles. 
  • Write and edit newsletter; manage email lists. 
  • Produce online hostel event calendars. 
  • Research, write, and post calendar listings on norcalhostels.org microsites on an ongoing, monthly basis, featuring hostel activities as well as local events of interest to target market.
  • Post hostel activities on hiusa.org. 
  • Work with hostel Activities Coordinators to keep all hostel activities calendars up to date. 
  • Manage content on third-party booking and review websites (hihostels.com, hostelworld.com, hostels.com, booking.com, hostebookers.com, Google Places, etc.) 
  • Write copy and post images. 
  • Ensure that northwest association hostel listings, including photos, are kept up to date.  
  • Manage hostel Facebook pages as needed. 
  • Provide guidance to hostel staff that are assigned as Facebook admins, and monitor pages to ensure admin guidelines are followed. 
  • For hostels without on-site admins, post content and respond to comments and questions on an ongoing, daily basis. 
  • Manage Twitter feed, posting regular content and responding to comments and questions on an ongoing, daily basis. 
  • Monitor YouTube channel and respond to comments and questions. 
  • Monitor reviews on TripAdvisor and Yelp, and notify Operations Director and Regional VP of reviews that require responses. 
  • Assist with publicizing events that are open to the public, by submitting calendar listings to local media and websites, and conducting outreach to press/bloggers. 
  • Distribute rack cards and brochures as requested. Ensure SF Visitor Center and California Welcome Center remain stocked. 
  • Manage photo assets 
  • Keep galleries up-to-date on norcalhostels.org and hiusa.org. o Manage Flickr account and photosets. 
  • Provide images to journalists as requested. o Ensure that photographer is credited and contracts are adhered to. 
  • Make minor edits to norcalhostels.org and HIUSA.org copy and images as needed (including, but not limited to regular accurate rate and facilities information). 
  • Work with outside vendors to make major content changes requiring developer expertise. 
  • Oversee hostel and programs outreach at local events, including providing print collateral, displays, and promotional items, as well as ensuring follow-up with attendees. 
  • Network and positively represent HI USA and northwest hostels at events and conferences as determined by the Marketing Manager, West. 
  • Where possible, provide assistance to NW Hostel managers in marketing initiatives. 
  • Other duties as assigned. 

Skills/Qualifications: 

  • Bachelor’s degree in marketing, communications, journalism, or related field, or at least three years professional marketing experience 
  • Excellent writing skills 
  • Meticulous attention to detail 
  • Ability to work independently and efficiently 
  • Ability to consistently meet deadlines 
  • Ability to communicate effectively both verbally and via email, and build relationships with colleagues, community partners, vendors, and the media 
  • Ability to think critically and creatively, and contribute ideas for improving marketing strategy and practices 
  • Demonstrated experience using social media tools 
  • Experience as an independent budget traveler, preferably using hostels 
  • Commitment to the mission and values of Hostelling International USA 
  • Proficiency in MS Office 
  • Experience using graphics/design software, such as Adobe Photoshop and InDesign is preferred
  • Experience using a website content management system is preferred 
  • Demonstrated graphic design experience is a plus 

Application: 

To apply, please send your resume, cover letter, and salary requirements with “Online Content Coordinator” in the subject line to careers@hiusa.org. Salary commensurate with experience.

 


Posted April 20, 2015

Front Desk Manager, HI San Francisco Downtown

Hostelling International USA is seeking a full-time Front Desk Manager for the San Francisco Downtown Hostel, located one block from Union Square.  The hostel is operated by HI-USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling.  HI-USA operates eight hostel in Northern California, and also provides outdoor and intercultural education programs for youth.

HI-San Francisco is a 340-bed hostel serving 30,000 guests annually.  The number one responsibility for members of our staff is the safety and comfort of our guests.  Anything that can be done to make the stay of each of our guests more enjoyable is given top priority.

The Front Desk Manager takes the lead in day-to-day front desk activities, ensuring excellent customer service to HI-San Francisco Downtown guests.  This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly, efficiently and in accordance with hostel policy.

RESPONSIBILITIES:

  • Ensure safety and security of guests and their belongings
  • Maintain high standards of customer service and accuracy
  • Work with guests on a daily basis, professionally handling guest issues
  • All day-to-day operations related to front desk (and entire facility on weekends)
  • Staff hiring, training, scheduling, and discipline
  • Manage front office expenses in accordance with occupancy and budget
  • Inventory control and monthly reconciliation reports
  • Supervise reception staff (of 10-12 people) to ensure all tasks are completed accurately and on time
  • Must develop a high degree of proficiency with our property management software
  • Check and maintain accuracy of reservations , check-ins, and documentation
  • Perform daily audit accounting, cash reconciliation, and bank deposits on weekends and as needed
  • On-call to Front Desk staff after hours
  • General reservations oversight for all booking sources
  • Enter group reservations and interface with our Group Sales Department
  • Work with Housekeeping Manager to ensure smooth hostel operations
  • Work with Activities Coordinator to initiate and promote activities and events
  • Maintain front desk organization, training materials, and manuals
  • Regularly work weekends with flexibility to work evenings, nights, and holidays as needed
  • Other duties as assigned by the General Manager and Assistant General Manager

PREFERRED SKILLS/EXPERIENCE:

  • High degree of responsibility and motivation
  • Excellent people skills and judgment
  • Excellent organizational skills and ability to manage multiple tasks/projects simultaneously
  • Familiarity with hospitality check-in and reservation systems/methods
  • Two years front desk at hostel or related property
  • Previous supervisory or leadership experience
  • Problem solving and conflict resolution skills; ability to act effectively in a crisis
  • Strong written and oral communication skills
  • Computer literacy and familiarity with office applications (MS Word, Excel, Publisher)
  • Foreign language and travel experience a big plus
  • Patience and a sense of humor

REPORTS TO:

Assistant General Manager

HOURS:

This is a full-time, exempt, salaried position which requires work schedule flexibility with weekends and holidays, as well as on-call availability.

BENEFITS:

An employer-paid benefits package is provided, including health, dental, and vision insurance, as well as holiday, vacation, and sick pay.  Employees receive free HI membership and free overnights at HI-USA hostels.

TO APPLY:

Please email a cover letter and resume detailing your interest in this hostel management position by May 1st, 2015, to Andy Stevenson at andy.stevenson@hiusa.org.  No phone calls, please. 

 


 

Posted April 20, 2015 

Full-Time Housekeeping Supervisor, Hostelling International San Francisco Fisherman’s Wharf

 

HI SF Fisherman’s Wharf is a 177-bed hostel located in the heart of San Francisco. The number one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority. The Housekeeping Supervisor is tasked with ensuring adherence to Hostelling International’s quality standards, as well as departmental deployment of excellent customer service to all HI-SF Fisherman’s Wharf guests. The Housekeeping Supervisor works with HI employees and contracted staff in the role of a housekeeper with additional supervisory responsibilities. This is a FULL TIME hourly position averaging 37.5 hours (5 shifts) per week. Candidates must be able to work flexible hours, weekends/holidays.

RESPONSIBILITIES

  • Daily cleaning duties including, but not limited to vacuuming, stocking linens, maintaining laundry service, cleaning of guest rooms, bathrooms and common areas
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.
  • Deal with difficult situations calmly and professionally
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues
  • Act as a representative of HI-USA and its goals in a positive and professional manner
  • Make guests feel welcome and provide friendly and excellent service and information
  • Assign cleaning duties to housekeeping staff
  • Audit rooms daily to ensure quality standards are surpassed
  • Work with Facility Supervisor to optimize workflow
  • Participate in staff meetings
  • Other duties as assigned by the hostel management staff

REPORTS TO:

Facility Supervisor

PREFERRED SKILLS/EXPERIENCE:

  • Ability to multi-task in a fast-paced environment
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds
  • Positive, willing attitude and sense of humor
  • Ability to be flexible with scheduling 
  • Housekeeping experience.
  • Fluency in Spanish
  • Strong team player with leadership ability

BENEFITS:  

An employer-paid benefits package is provided, including health, dental, vision, chiropractic, and acupuncture insurance; as well as holiday, vacation, and sick pay.  Employees receive a free Hostelling International membership and free overnights at HI-USA hostels.  Staff Development opportunities and employer paid trainings are also provided.

APPLICATION: 

To apply, please send a cover letter and resume by April 30th, 2014 to david.smyth@hiusa.org, referencing Housekeeping Supervisor – HI-Fisherman’s Wharf in the subject line.  No phone calls please.

HI USA is an equal-opportunity employer


Posted April 6, 2015

Part-time Maintenance Technician

The hostel is operated by HI USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. HI-Point Montara Lighthouse is a 50-bed hostel. As a historic lighthouse property we host 25,000 people annually; a combination of overnight hostel guests and day visitors.

This is a part-time Maintenance Technician Position (24 hours per week)

The position requires a multi-talented, energetic individual with an eye for details. 

Responsibilities will include, but are not limited to:

  • Perform daily maintenance of the hostel buildings and grounds.
  • Plan and complete long-term maintenance projects.
  • Work closely with General Manager to coordinate projects.
  • Individual is self-directed and able to work in a team environment (emphasis on open and clear communication).
  • Work honorably and efficiently without constant direct supervision.
  • Work a flexible schedule and provide on-call assistance.
  • Represent the hostel and HI-USA positively to guests, visitors and vendors.
  • Provide quality work in conjunction with HI-USA quality standards.
  • Utilize a computerized database of ongoing preventative maintenance and repairs
  • Other duties as assigned by the General Manager.

Qualified Candidates will possess a combination of the following experience, skills and education:

  • Experience with power tools and light carpentry, painting, drywall, and other maintenance skills
  • Familiarity with basic plumbing and electrical 
  • Tolerance for dust, paint, cleaning products, and other chemicals
  • Willingness to use proper safety equipment and precautions
  • Ability to interact professionally with inspectors and other government agents
  • Willingness to perform janitorial and landscaping duties as needed
  • Excellent oral, communication and organizational skills.
  • Ability to use an online payroll and auditing system
  • Basic computer skills
  • Must be enthusiastic, dedicated and trustworthy

Job conditions and Physical Requirements:

  • Ability to stand for extended periods of time.
  • Ability to operate power tools and use the appropriate safety measures to protect self and others.
  • Ability to lift up to 45 lbs. 
  • Ability to work on ladders, in attics, in crawl spaces, and other “unpleasant” locations.
  • Ability to carry, push and pull hand trucks, wheelbarrows and carts.
  • Ability to maintain an appropriate appearance as defined by management.
  • Ability to work healthily in an ocean front environment that can be wet, windy and dusty with wildlife, molds, fungus, and other allergens.

Reports to:

General Manager

Hours:

Up to 20 hours per week; must be willing to work Holidays and weekends as needed.

To apply for this position please submit a résumé and cover letter to employment@montarahostel.org

Please no phone calls or walk-ins.

HI-USA is an equal opportunity employer. 

 

 


Posted March 25, 2015

Guest Services Associate, HI Marin Headlands

HI-Marin Headlands is hiring! We are a 107-bed hostel operated by the Northwest Region of Hostelling International USA, a non-profit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The region operates ten hostels around Northern California, and also provides outdoor and intercultural education programs for youth

HI-Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a pro-active and energetic guest service associate.

FRONT DESK RESPONSIBILITIES

  •     Provide a welcoming atmosphere, while maintaining a clean and secure facility.
  • Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner
  • Provide quality customer service and information.
  • Register guests in accordance with a POS operating system.
  • Accurately record payment and registration information with strong attention to detail.
  • Provide reservation information in person and over the phone, including taking individual reservations, cancellations and changes.
  • Offer detailed information and reservation assistance with Hostelling International hostels in the Northwest region.
  • Multi-task and remain calm in stressful situations.
  • Work honorably and efficiently without constant direct supervision.
  • Complete extra projects self-initiated or assigned by the General Manager and Assistant General Manager.
  • Provide on-call assistance in emergencies any time while on the hostel premises.

CLEANING RESPONSIBILITIES

  •     Responsible for returning the hostel to a sanitary condition that will make the evening’s guests comfortable.
  • Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
  • Complete special deep cleaning projects self-initiated or assigned by a manager.
  • Perform a daily “bed check” to insure that the required numbers of beds are available for that evening’s guest.
  • Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning of guest rooms, bathrooms and common areas
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time. 

QUALIFICATIONS

  •     Positive, up-beat, and willing attitude
  • Time management and multi-tasking skills a must!
  • Eager to work as part of a team
  • Commitment to sustainable and environmentally conscious practices
  • Open and flexible availability
  • Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus

REPORTS TO

Assistant General Manager

HOURS

24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for4 another staff person’s vacation.

This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on- call overnight duties.

Guest Service Associates work a combination of both desk and cleaning shifts. Desk shift hours: 7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m. Cleaning shift hours vary.

BENEFITS

Guest Service Associates may choose to live on or off site. As part of their compensation, employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this all HI-Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the NPS.

Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that employees be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times.

Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked per week.

TO APPLY

Please send in your cover letter and resume to meghan.ellwood@hiusa.org no later than 3/30/15

No phone calls, please.

 


 

Posted February 4, 2015

Part-Time Front Desk Associate, HI-SF Downtown

HI-SF Downtown is a 340-bed hostel located in the heart of San Francisco. The No. 1 responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority. The front desk associate assists with day-to-day front desk activities, ensuring excellent customer service to all HI-SF Downtown guests.  This is a PART-TIME hourly position averaging 24-32 hours (3-4 shifts) per week. Candidates must be able to work flexible hours, weekends/holidays and additional shifts.

Responsibilities:

  • Act as a representative of HI USA and its goals in a positive and professional manner.
  • Make guests feel welcome and provide friendly and excellent service and information.
  • Deal with difficult situations calmly and professionally.
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues.
  • Maintain security and safety in the building, and enforce hostel policies.
  • Accurate registration of guests in property management system.
  • Process reservation requests, cancellations, and changes.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Work honorably and efficiently without constant direct supervision.
  • Work in conjunction with Activities Coordinator and management staff to promote hostel events.
  • Handle money accurately.
  • Minor cleaning duties.
  • This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs. and to stand for long periods of time.
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager.

Reports to:
Front Desk Manager

Preferred Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • First aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds
  • Positive, willing attitude and sense of humor
  • Ability to be flexible with scheduling 

Hours:
This is an part-time, non-exempt, hourly position, averaging 24-32 hours (3-4 shifts) per week.  We are hiring specifically for an PART-TIME  FRONT DESK position. Shifts vary and can range from 7am-3pm to 4pm-12am and may also include occasional overnight shifts from 11:30pm-7:30am. Work schedules are not guaranteed — candidates must be able to work additional shifts, weekends/holidays.

Benefits:
This is an hourly position that includes a healthy benefits package with 75% employer contribution (Medical, Dental, Vision, etc.) as well as extra pay for holidays worked.

To Apply:
Please answer the following questions and FORWARD WITH YOUR RESUME AND COVER LETTER by February 13, 2015, to anthony.chavez@hiusa.org.  No phone calls please. 

  • Have you stayed in a hostel before? 
  • When are you available to start? 
  • Are there days/hours you are unavailable to work? 
  • Do you have vacation plans or need time off in the next six months? 
  • What customer service or hospitality experience have you had? 
  • HI-USA is an equal opportunity employer.

 


Posted January 7, 2015

Part-time Front Desk Associate/Hostel Assistant, HI-Sacramento

The Front Desk/Hostel Assistant is responsible for making guests feel welcome and helping to create an environment that is fun, engaging, comfortable, and accepting of people from any background. Beyond this, the Front Desk/Hostel Assistant will assist hostellers with routine requests like check-in, check-out, and directions to various destinations in and around the city, information about local sights and services, hostel amenities and services, and other questions. In the event of an emergency, the Front Desk Associate/Hostel Assistant will need to assist hostellers and others on the property to exit safely, and provide necessary information to emergency personnel (police, fire fighters, medical personnel).

The primary goal of the Front Desk/Hostel Assistant is to promote HIUSA's mission and goals while completing assigned tasks and providing exceptional customer service in a friendly, inclusive and safe manner to all hostel guests and visitors. The Front Desk Associate/Hostel Assistant is flexible, adaptable and willing to help with all facets of hostel operations.

Reports to:

General Manager

Responsibilities will include, but are not limited to:

  • Provide friendly, inviting and helpful service to every guest or visitor who comes to HI-Sacramento. This may include: by phone, email, walk-in, face-to-face contact upon check-in, and in all facets of hostel operations and interactions.
  • Maintain security and safety of the guests, their property, fellow employees  and hostel property.
  • Represent and promote HI's mission and the hostel in a positive manner to the guests, callers, fellow employees, visitors and local officials.
  • Be able to accurately and efficiently take individual and group reservations by phone, via email, or online booking systems and maintain all shift reports, logs, and necessary daily paperwork.
  • Welcome, register, orient and supervise guests and provide group orientations.
  • Provide information about HI, memberships, mission, the hostel and the local area in a friendly and positive manner to guests and visitors in person, over the phone, via email or other communication avenues.
  • Handle cash and audit cash drawer to maintain accurate balances and charges. Collect and accurately process guest payments.
  • Have the ability to stand or sit for long periods of time; often times the length of a shift.
  • Have the ability to lift 40 pounds over your head with ease multiple times.
  • Have the ability to climb steps, stools and ladders and work with your arms over your head (i.e. making and changing top bunk beds, reaching for supplies on top shelves, reaching light fixtures, smoke detectors etc.)
  • Make routine inspections of the property including all areas inside and outside of the hostel.
  • Be available to work a flexible work schedule which may include: early mornings, afternoons, evenings, holidays, weekends, and willingness to handle schedule changes that may be required due to the needs of the business.
  • Be a self-starter, work effectively and productively without supervision. Find things to clean and accomplish during your shift that benefits the hostel and the guest experience.
  • Be able to react calmly, effectively, and quickly with a guest issue or emergency with or without direction.
  • Treat all guests, visitors and fellow employees with respect, courtesy and understanding.
  • Perform housekeeping, laundry, cleaning, maintenance, bookkeeping, and other duties and tasks as assigned, as needed, or as discovered.
  • Other duties and tasks as needed or discovered, or assigned by a supervisor or the General Manager.

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • High school diploma
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • Must have an open schedule and be available both early in the morning and into the evening


Wages & Benefits:
Starting hourly wages determined by HI-USA on an annual basis. Benefits package: medical, dental, vison.

Please email a resume and cover letter to marc.edwards@hiusa.org. No phone calls, please. Your cover letter, a maximum of one (1) page, should address the following topics:

  • Availability: Do you need any leave time in the next six months? Do you have anything in your schedule that would prohibit you working scheduled shifts? What days/times are you most available?
  • Your travel experience – Highlighting any exposure to hostelling, international travel, cultural exchanges, and foreign language aptitudes
  • Why would you be perfect for the front desk at HI-Sacramento?

 


Posted January 6, 2015

Front Desk Associate, HI-San Francisco City Center

HI-San Francisco City Center is currently seeking a flexible, full-time Front Desk Associate.  HI-San Francisco City Center is a 220 bed hostel located near the Civic Center in San Francisco.  The main priority of all employees is the safety and comfort of our guests. The front desk clerk takes the lead in ensuring excellent customer service to HI SF City Center guests.  This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at reception runs smoothly and efficiently and in accordance with hostel policy.

Responsibilities:

  • Familiarity with the HI-USA mission and hostel locations.
  • Act as a representative of HI-USA and its goals in a positive and professional manner.
  • Create an open, efficient and friendly presence at reception at all times.
  • Maintain building security and safety of the hostel as well as personal belongings of guests.
  • Provide accurate and timely information upon request.
  • Accurate registration of guests in accordance with ASSD operating system.
  • Process all reservation requests, cancellations and changes (via phone, reservation line, email or fax).
  • Maintain appearance at reception: keep order behind front desk, keep lobby clean and clear, stock front desk items.
  • Work in conjunction with Community Engagement Coordinator to promote and facilitate all hostel events.
  • Handle money accurately: count floats at beginning of shift and reconcile total receipts at end of shift.
  • Investigate reports of problems in any part of the hostel—resolve as able, refer to manager if necessary.
  • Assist with evacuation of building in case of emergency. Notify manager immediately.
  • This position requires the physical ability to perform any task associated with the operation of the hostel.
  • Attend meetings and training sessions as scheduled by management.
  • Help the hostellers in any way you can, including helping guests with theft, accident and incident reports.

Reports to:

Front Desk Manager

Required Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multi-task in a fast-paced environment
  • High school diploma
  • First-aid certification or willingness to become certified
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling
  • 2nd language a big plus
  • Must have an open schedule and be available both early in the morning and into the evening

Salary and Benefits:

  • Starting salary determined by HI-USA on an annual basis
  • Up to 3 weeks paid vacation leave per year, eleven paid holidays and accrued sick leave
  • Liberal health benefits package: medical, dental, vision, acupuncture and chiropractic coverage
  • Free accommodation across HI hostels in the US.

To Apply:
Please address the following questions in your cover letter and send it with your resume to Mellice Hackett, Assistant General Manager, at the email jobs@hiccstaff.org, with "Full-Time Front Desk Associate" in the subject line. No phone calls, please.

  • Have you stayed in a hostel before?
  • What skills and personality do you feel you can bring to this position?
  • When are you available to start?
  • Are there days/times when you are unavailable to work?
  • Do you have vacation plans or need time off in the next six months?

APPLICATION DEADLINE: Thursday, January 15th 2015, or until position is filled.



HI-USA is an equal opportunity employer.



Posted November 26, 2014

Overnight Front Desk Associate, HI-San Francisco Downtown

HI-SF Downtown is a 340-bed hostel located in the heart of San Francisco. The number one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority.  The overnight front desk associate assists with overnight front desk activities, ensuring excellent customer service to HI-SF Downtown guests. The overnight associate also assists with night auditing duties and must be able to accurately handle money.

Responsibilities:

  • Act as a representative of HI USA and its goals in a positive and professional manner.
  • Make guests feel welcome and provide friendly and excellent service.
  • Deal with difficult situations calmly and professionally.
  • Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues.
  • Maintain security and safety in the building, and enforce hostel policies.
  • Accurate registration of guests in property management system.
  • Process reservation requests, cancellations, and changes (via phone, Internet, or e-mail).
  • Administer night audit duties and reporting.
  • Work honorably and efficiently without constant direct supervision.
  • Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
  • Work in conjunction with Activities Coordinator and management staff to promote hostel events.
  • Handle money accurately.
  • Minor cleaning duties.
  • This position requires the physical ability to perform any task associated with the operation of the hostel.
  • Other duties as assigned by the General Manager, Assistant General Manager, or Front Desk Manager.

Reports to: 

Front Desk Manager

Preferred Skills/Experience:

  • Excellent customer service skills
  • Computer literacy
  • Ability to multitask in a fast-paced environment
  • Service/hospitality or related experience
  • Ability to climb stairs and access top bunk beds
  • Positive attitude and sense of humor
  • Ability to be flexible with scheduling and consistently work overnights

Hours:

This is a part-time, non-exempt position working approximately 24 hours per week. Flexibility is needed as night and weekend hours are required. 

Benefits:

This is an hourly position that includes a healthy benefits package with 75% employer contribution (Medical, Dental, Vision, etc.) as well as extra pay for holidays worked. 

To Apply:

Please answer the following questions and FORWARD WITH YOUR RESUME AND COVER LETTER by January 15, 2015, to andy.stevenson@hiusa.org. 

  • Have you stayed in a hostel before? 
  • When are you available to start? 
  • Are there days/hours you are unavailable to work? 
  • Do you have vacation plans or need time off in the next six months? 
  • Have you worked overnight shifts before?

 

HI USA is an equal opportunity employer.

 


 

Posted September 16, 2014

Maintenance Technician and Sustainability Assistant, HI-Pigeon Point Lighthouse

HI-Pigeon Point Lighthouse has 59 beds in both dormitory-style and private rooms. The property comprises 4 buildings, 12 rooms, 4 living rooms, 4 kitchens, 8 bathrooms, a hot tub, staff quarters, and a water well and tank. The hostel is located within a State Historic Park. The hostel serves 13,000 educational and recreational travelers annually, and is home to an environmental education program for school children, which operates six months a year. The hostel operates under HI USA and county sustainability requirements.  

Maintenance Technician Responsibilities:

  • 16 hours per week 
  • Maintain all hostel buildings, grounds, equipment, and furnishings in good repair at all times
  • Ensure compliance with state and local building, health, and safety codes, HI Quality Standards, third-party and county eco-certification requirements
  • Identify all on-going maintenance needs, prioritize and provide timely follow-through
  • Formulate and administer preventative maintenance plan for entire site
  • Report on and record tasks and maintain online check lists on daily and weekly basis
  • Perform basic plumbing and electrical repairs and maintenance
  • Perform basic carpentry projects including renovation of hostel buildings, fencing, etc.
  • Prepare surfaces and paint interiors and exteriors of hostel buildings as needed
  • Change and repair locks, deadbolts, laundry machines, vacuums and other hardware
  • Repair roofs of all buildings as needed
  • Maintain hot tub in good repair at all times including purchase of necessary supplies and compliance with county requirements
  • Provide on-call assistance for emergencies at all times
  • Repair and maintain equipment including purchase of necessary supplies
  • Repair and maintain equipment including laundry machines, vacuums, stoves, refrigerators, hand and power tools, water heaters, small kitchen appliances, office machines, etc.
  • Purchase tools and supplies required to perform job
  • Keep workshop clean and organized
  • Maintain accurate records of work performed
  • Other duties as assigned by the Hostel Manager, Sustainability Coordinator and/or Operations Director

Maintenance Technician Qualifications:

  • Experience in building trades or building maintenance field
  • Demonstrated ability in plumbing installation and repair, minor electrical repair, rough and finish carpentry, painting, and roof repair
  • Cooperative attitude and ability to work (and live) well with diverse group of people
  • Demonstrated ability to work effectively without immediate supervision
  • Accurate, neat and thorough record-keeping
  • Flexibility regarding work schedule – working evenings, early mornings, holidays and weekends may be required
  • Possession of a working vehicle, preferably a truck
  • Hostelling experience and/or knowledge and appreciation for the mission of HI USA

Sustainability Assistant: 

This position will require a general interest in business sustainability management systems and sustainable tourism. 

Responsibilities include:

  • 8 hours per week
  • Lead preparation of the property level documentation, checklists, logs, etc. required for Sustainable Tourism Education Program™ (STEP) third-party Eco-Certification and the Bay Area County Green Business certification
  • Collecting and entering data on a variety of sustainability and green-house-gas indicators
  • Conducting property level waste audits
  • Documenting non-toxic, biodegradable, local, certified organic, recycled and fair trade products used and/or sold on site
  • Creating signage promoting local volunteer opportunities and sustainable tourism
  • Editing HI-USA Sustainability Policy for use at property level 
  • Participating in external STEP Audit during the week of Sept 22, 2014
  • Fulfill Bay Area County Green Business certification requirements
  • Other related duties as assigned 

Desired Skills and Experience:

  • Ability to organize a wide range of information and data sets
  • Excellent attention to detail and ability to multi-task 
  • Proficiency in data entry, Microsoft Office Suite and Google Drive
  • General familiarity with databases and dashboards
  • Ability to articulate high-level sustainability information both orally and in writing
  • Ability to work professionally both independently and as part of a team
  • Ability to coordinate workflow with Hostel Management and HI USA Sustainability Coordinator
  • Ability to meet deadlines in a fast-past working environment

Reports to:

Hostel Manager

Hours:

This is a 24-32 hour per week position; live off-site. 

To Apply:

Submit cover letter with either résumé or application (call or pick-up at hostel office) to:

HI-Pigeon Point Lighthouse
Jeff Parry, General Manager
210 Pigeon Point Road
Pescadero, CA 94060

Jeff.Parry@hiusa.org

 

HI USA is an equal opportunity employer.